LINE MUSIC Help Center

Plan (ticket) issues

Please refer to the following based on which kind of error message appears.

• The operation could not be completed. (alert_message_purchase_disabled error500)

The issue may be caused by your device's settings. Check if In-app Purchases are allowed by following the steps below.

1. Tap Settings on your device > Screen Time > Content & Privacy Restrictions.

2. Tap iTunes & App Store Purchases and check the setting for In-app Purchases.

Note: If you can't tap iTunes and App Store Purchases, check if Content & Privacy Restrictions is turned on.

• An error occurred. Please try again./Only one item can be purchased at a time.

Please try the following troubleshooting tips.

- Update the LINE MUSIC app to the latest version here.

- Restart the LINE MUSIC app and your device.

- Delete any unnecessary apps and data on your device.

- Update the software and OS on your device.

If you've tried the above, but an error still occurs, please check if the payment method you selected is available for making purchases.

If there's no issue with your payment method, please contact Apple Support directly from this link.

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From the My Ticket/Shop screen, tap Restore to restore your ticket.

Note: You can only use this option if you purchased a ticket in the LINE MUSIC app with your Apple ID.

You will not be able to restore your ticket if:

• You purchased the ticket with a different Apple ID.

• You purchased the ticket in the LINE MUSIC app as a guest user.

If either of the cases above apply to you, please contact Apple Support for assistance.

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The six-month free subscription plan (6カ月無料特典プラン) is granted through free monthly tickets, which are distributed for a maximum of six months.

If you cancel the plan during the six-month free period, your plan will end when the current ticket expires, and you will forfeit the tickets for any free months that were remaining.

Also, be aware that you cannot reapply for the six-month free subscription plan (6カ月無料特典プラン).

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If you don't receive a payment confirmation email from LINE MUSIC, check the following things.

• Was your registered email address entered correctly?

You can check or change your registered email address by going to the Library tab > Settings > Account > Email under Email address for receipts.

• Are you using any spam filters?

Check your email settings and make sure that emails from LINE MUSIC are not being sent to your spam folder.

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The subscription confirmation email sent by Apple shows the amount of the next scheduled payment. Please be assured that you were not immediately charged this amount.

Tickets purchased for LINE MUSIC are automatically renewed. If you don't cancel your auto-renewal subscription, future payments will be made automatically.

If you would like to cancel your subscription, please see here.

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To use the LINE MUSIC free sticker plan, you need to subscribe to LINE Stickers Premium.

To subscribe to LINE Stickers Premium:

1. Tap Library > Settings.

2. Tap Account.

3. On the LINE Stickers Premium screen, tap Get Premium.

4. On the LINE Stickers Premium registration screen, tap Get a Basic course for free.

If you already have a LINE Stickers Premium plan, you can subscribe to the LINE MUSIC free sticker plan after you cancel your current plan and the canceled plan expires.

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Plan (ticket) issues

Plan (ticket) issues

An error message appears and I can't purchase a ticket

The ticket I purchased in the LINE MUSIC app doesn't appear

I didn't get tickets for the six-month free subscription plan (6カ月無料特典プラン)

I paid with carrier billing/credit card, but didn't receive a payment confirmation email

I got an email from Apple after signing up for a free trial Premium Plan and I was charged

I subscribed to a plan but can't use LINE Stickers Premium