Canceling a plan
When your ticket expires, the songs you purchased and saved can still be played in their entirety anytime. Music saved in Downloaded Music won't disappear from your list, but you need to purchase a ticket to play the entire songs.
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Useful info• Canceling a subscription (auto-renewal).
• Canceling a subscription while using a free trial.
• Canceling auto-renewal for the promotional six-month free trial subscription (LINE MUSIC 6カ月無料)/canceling the LINE MUSIC for SoftBank subscription.
• Deleting your LINE MUSIC account.
Please refer to the section below based on what you'd like to do.
Canceling your subscription
Useful info1. Tap the Home tab > your profile photo at the top right.
Note: You can also access the same screen from Library (
) > Settings (
).2. Tap My ticket or My Ticket / Shop > My Ticket > Purchase History.
3. Check how you purchased the subscription under the plan name.
Your subscription may not appear in Purchase History if you've changed devices or LINE accounts. If you can't find your plan in the LINE MUSIC app, see this Help article.
• After confirming, cancel your subscription
After confirming how and where you purchased your subscription with the above steps, cancel it with the relevant steps below.
Useful info
Note: You can also access the same screen from Library (
) > Settings ().2. Tap My ticket > My Ticket.
3. Tap Manage subscription at the bottom of the screen.
4. Select LINE MUSIC in Google Play, then tap Cancel subscription.
If you don't know the steps or can't cancel your subscription on step 4, please contact Google Play Help directly from this link.
If Manage subscription doesn't appear at the bottom of your screen
• You used up the 20 hours of playback time for your Basic Plan.
Manage subscription will not appear until the next renewal, so you need to cancel your subscription directly from the Google Play website. For details about how to cancel, pause, or change a subscription on Google Play, see here.
• You purchased a subscription via a method other than Google Play.
To identify which cancellation steps to follow, first confirm how you purchased your subscription via the steps at the beginning of this article.
Apple
1. Tap the Home tab > your profile photo at the top right.Note: You can also access the same screen from Library (
) > Settings ().2. Tap My Ticket / Shop > My Ticket.
3. Tap Manage subscription at the bottom of the screen.
4. Select LINE MUSIC in the App Store and cancel the subscription.
If you don't know the steps or can't cancel your subscription on step 4, please contact Apple Support directly from this link.
If Manage subscription doesn't appear at the bottom of your screenA mobile service provider (e.g. au, Docomo, SoftBank) or credit card company (e.g. Visa, JCB)
1. Tap the Home tab > your profile photo at the top right.Note: You can also access the same screen from Library (
) > Settings ().2. Tap My ticket or My Ticket / Shop > My Ticket.
3. Tap Subscription cancel at the bottom of the screen.
4. Tap Give Up.
Note: If you tap Subscription cancel after your plan has been canceled, a pop-up message saying you have already unsubscribed will appear.
If Subscription cancel doesn't appear at the bottom of your screen
LINE STORE
1. Log in to LINE STORE using the LINE account you purchased a plan with.2. Tap
at the top of the screen > the name registered to LINE > Subscription plans.3. Scroll to the bottom of the screen until you see the LINE MUSIC section.
4. Select Disable auto-renewal on the right-hand side of the LINE MUSIC section > OK.
Note: Once cancellation is complete, Subscription end date will appear.
SoftBank (MUSIC WEB)
Note: If you cancel your plan within the six-month free period, you will not receive any more free tickets from the next month.1. Tap the Home tab > your profile photo at the top right.
Note: You can also access this from Library (
) > Settings ().2. Tap My ticket or My Ticket / Shop > My Ticket.
3. Tap Subscription cancel at the bottom of the screen.
4. Tap Confirm on the confirmation screen.
Once you've finished canceling your plan, Manage subscription will appear instead of Subscription cancel.
SoftBank Mobile, Y!mobile, or LINEMO
You cannot cancel your LINE MUSIC subscription from LINE MUSIC. Log in to your carrier's site and go to the page for optional services to cancel your LINE MUSIC subscription.SoftBank
Y!mobile
LINEMO
If you don't see the LINE MUSIC for SoftBank subscription on your carrier's optional services page
You can confirm your plan's cancellation status in the browser version of LINE MUSIC. For the steps to do so, see this Help article.
Important:
- Unless you cancel auto-renewal for the Premium free trial subscription, you will be charged.
- Be sure to cancel your current plan at least 24 hours before it is set to expire.
- Uninstalling or deleting LINE MUSIC will not cancel your subscription.
- Even after canceling your plan, you can still use the service until the expiration date.
Deleting your LINE MUSIC account
To delete your LINE MUSIC account, cancel your plan (ticket) and delete your account after your ticket expires.Note:
- You cannot delete your account until your ticket expires.
- Even after canceling your subscription, your ticket can be used until its expiration date.
If you don't know how to cancel your subscription, see the Canceling your subscription section in this Help article.
Before deleting your LINE MUSIC account, read the following important notes and then delete your account with the steps below.
Important:
- Data, such as your profile information and paid songs, will be deleted and cannot be restored.
- If you were a member of a Family Plan, you will be removed from it when your account is deleted.
- If you have background music added to your LINE profile, it will no longer play.
To delete your LINE MUSIC account:
1. Tap the Home tab > your profile photo at the top right.
Note: You can also access the same screen from Library (
) > Settings ().2. Tap Account > Delete LINE MUSIC account at the bottom of the screen.
3. Read the pop-up about the deletion of your data and tap Continue.
4. Confirm the details about the information that will be deleted.
5. Put a check in the box at the bottom of the screen to indicate that you read and understood the information above, then tap 退会する (Delete account).
6. Check the final pop-up, then tap 退会する (Delete account).
7. A confirmation pop-up will appear when the deletion of your account is complete.
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To cancel carrier or credit card billing:
1. Tap the Library tab at the bottom right of the screen.
2. Tap Settings > My Ticket / Shop > My Ticket.
3. Tap Subscription cancel at the bottom of the screen.
4. Tap Give Up.
Note: If you tap Subscription cancel after your plan has been canceled, a pop-up message saying you have already unsubscribed will appear.
If Manage subscription appears at the bottom of your screen:
You purchased the plan via a method other than carrier or credit card billing. For information on how to cancel your plan, check the steps for the payment method that you used in the following Help article.
Important:
- Unless you cancel the auto-renewal of your subscription plan yourself, you will continue to be charged.
- Be sure to cancel your current plan at least 24 hours before it is set to expire.
- Uninstalling or deleting the LINE MUSIC app will not cancel your subscription.
- Even after canceling your plan, you can still use the service until the expiration date.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
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- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
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Be advisedConfirm how you purchased your plan
1. Tap the Home tab > your profile photo at the top right of the screen.
Note: You can also access the same screen from Library (
) > Settings ().2. Tap My ticket or My Ticket / Shop > My Ticket > Purchase History.
Note: Tap here to go to the My Ticket screen.
3. Check where you purchased your plan and your payment method under the plan name.
After confirming, cancel your subscription
After confirming how and where you purchased your plan with the above steps, cancel it with the relevant steps below.
SoftBank (MUSIC WEB)
Note: If you cancel your subscription within the six-month free period, you will not receive any more free tickets from the next month.1. Tap the Home tab > your profile photo at the top right of the screen.
Note: You can also access the same screen from Library (
) > Settings ().2. Tap My ticket or My Ticket / Shop > My Ticket.
3. Tap Subscription cancel at the bottom of the screen.
4. Tap Give Up on the confirmation screen.
Once you've finished canceling your plan, Manage subscription will appear instead of Subscription cancel.
SoftBank Mobile, Y!mobile, or LINEMO
You cannot cancel a LINE MUSIC subscription from LINE MUSIC. Log in to your carrier's site and go to the page for optional services to cancel your LINE MUSIC subscription.
Be advisedY!mobile
LINEMO
If you don't see the LINE MUSIC for SoftBank subscription on your carrier's optional services page, it's possible you have a subscription with a different plan. To identify which cancellation steps to follow, first confirm how you purchased your plan via the steps at the beginning of this article.
Important:
- Unless you cancel the auto-renewal of your subscription yourself, you will continue to be charged.
- Be sure to cancel your current subscription at least 24 hours before it is set to expire.
- Uninstalling or deleting LINE MUSIC will not cancel your subscription.
- Even after canceling your subscription, you can still use the service until the expiration date.
See also:
Checking your subscription status
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You may be charged for a ticket renewal despite having canceled your subscription if:
• The cancelation wasn't completed.
Note: For how to check your cancelation status, please see this Help article.
• You canceled your plan after it was renewed.
• You changed LINE accounts without canceling your plan.
• You changed Apple IDs without canceling your plan (with Apple Store payments).
Please refer to the following for your situation.
If your cancelation wasn't completed:
Please cancel your current plan at least 24 hours before it expires. For the steps to do so, see this Help article.
If you changed Apple IDs:
Please contact Apple Support directly from this link.
For other issues:
Please contact us via this Inquiry Form.
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To cancel App Store payments:
1. Tap the Library tab at the bottom right of the screen.
2. Tap Settings > My Ticket / Shop > My Ticket.
3. Tap Manage subscription at the bottom of the screen.
4. Select LINE MUSIC in the App Store and cancel the subscription.
Note: If how to unsubcribe from the above step is unclear or you cannot unsubscribe, please contact Apple Support directly via this link.
If Manage subscription doesn't appear at the bottom of your screen, you may have purchased a subscription with a method other than the App Store. For information on how to cancel your plan, check the steps for the payment method that you used in this Help article.
Important:
- Unless you cancel the auto-renewal of your subscription plan yourself, you will continue to be charged.
- Be sure to cancel your current plan at least 24 hours before it is set to expire.
- Uninstalling or deleting the LINE MUSIC app will not cancel your subscription.
- Even after canceling your plan, you can still use the service until the expiration date.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Let us know if we can make it better.
Note:
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- We cannot respond to comments received from this form.