LINE MUSIC Help Center

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Music/Music videos

The player can be found at the bottom of the screen on each page within the app. You can see what song is playing, pause or play the song from the player.

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Tap the mini-player (the player screen at the bottom of each page) to display the normal player (the full-size player screen).

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On the song title playing on the mini player, swipe left to skip to the next track or swipe right to go back to the previous track.

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Tap "..." at the top right of the full player screen to bring up the options menu.

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You can check song lyrics using one of the following methods.

Note: Some songs may not have lyric data that can be displayed.

• Tap the speech bubble icon at the bottom of the full player screen.

• Tap "..." at the top right of the full player screen > See lyrics.

• Tap the two lines of song lyrics displayed under the album artwork in the full player.

Note: Songs with lyric data display two lines of the song lyrics under the album artwork in the full player.

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Yes, you can. However, please note that some special symbols may not be usable.

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You can play songs continuously; however, a Wi-Fi or mobile network connection is required for continuous online playback.

To continuously play songs in a playlist, go to Queue Setting and select Play the entire queue.

Note: Generally, songs will not play continuously if Play only the selected song is selected. If Auto play is enabled from Queue Setting, after music in My songs finish playing, recommended music will continue to play.

Refer to the following Help article about playlist settings.

Changing the queue your songs are played in

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You can save your favorite songs, albums, and playlists to play them offline without using data.

When you save a song, it will appear in Downloads. You can play these saved songs without worrying about your data usage.

Note:

- We recommend saving songs while using a Wi-Fi connection.

- You can only play regular downloaded songs offline if you have a ticket.

- The sale of Purchase Only songs ended on April 4, 2022.

You will not be able to save songs if your device doesn't have enough free space. To see how much space is being used by your songs in Downloads, follow the steps below.

1. Tap Library > Settings > Playback settings > Song quality and download.

2. Check the amount under Device Storage Usage.

You can set the amount of song data that can be saved to your device beforehand. To do so:

1. Tap Library > Settings > Playback settings > Song quality and download.

2. Turn Storage Space ON and set an amount.

Note: If the amount of song data saved to your device exceeds the limit you set, please change the limit.

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Use one of the methods below to save songs to Downloads.

• To save a single song: Tap "..." at the top of the full player screen or to the right of a song title in a playlist > Download song.
• To save albums and playlists: Tap "..." at the top right of the details page for the relevant album/playlist > Download album or Download playlist.
Note:
- We recommend saving songs while using a Wi-Fi connection.
- You will not be able to save songs if your device doesn't have enough free space.

You can set the amount of song data that can be saved to your device beforehand. For the detailed steps to do so, see the following Help article.

Downloads

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To delete a playlist:

1. Tap Library > Playlists.

2. Tap the check mark icon at the top left of the screen.

3. Select the playlist you want to delete, then tap Delete > Yes/Confirm > Done.

Note: You can also delete a playlist from the menu that appears when you tap and hold the playlist, or tap "..." at the top right of the screen after tapping the playlist.

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To delete one song at a time:

1. On the playlist screen, swipe left on a song and tap Delete.

2. Tap Delete on the confirmation screen.

To delete multiple songs at a time:

1. Tap the checkbox icon at the top of the playlist.

2. Select the songs to delete and tap Delete at the bottom.

3. Tap Delete on the confirmation screen.

Note: The methods for deleting songs above can be used from LINE MUSIC version 5.3.0.

To delete songs from the editing screen:

1. Tap Library > Playlists.

2. Tap the playlist name > "..." at the top right of the screen > Edit.

3. Select the song you want to delete, then tap Delete > Done.

To change the song order:

1. Tap Library > Playlists.

2. Tap the playlist name > the pencil icon or "..." at the top right of the screen > Edit.

3. Tap and hold the icon next to the song, drag and arrange the order, then tap Done.

Note: The pencil icon appears from LINE MUSIC version 5.3.0.

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Songs you downloaded may disappear if you:
• Uninstall the app on the same device.
• Log into LINE MUSIC with a different LINE account.
• Repeatedly log in and out of the app.
Note: This includes repeatedly logging in with LINE/logging in as a guest.
• Clear the app's cache.
• Install an app for increasing storage space.

Depending on how you use the app, you may be able to restore the downloaded songs. Check which version of the LINE MUSIC app you're using, then refer to the following information.

If you're using LINE MUSIC version 6.13.1 or earlier:
If you logged into a different LINE account on the same iOS device, you may be able to restore your downloaded songs.

To restore your downloaded songs:
1. Tap the Library tab at the bottom right of the screen > Reload on the Downloads screen or tap the Library tab at the bottom right of the screen > Settings > Account > Restore downloaded songs.
2. Under PLAY, tap XX song(s).
Note: PLAY is shown when the playlist is ordered by Songs.
3. Tap Select all at the top left of the screen.
4. Tap Download at the bottom of the screen.

If the issue persists after trying the steps above, please try the steps in the following Help article to re-download your songs.
Note: We recommend downloading songs while using a Wi-Fi connection.

Saving songs to Downloads to play offline

If you're using LINE MUSIC version 6.14.0 or later:
You can restore your downloaded songs list and queue data by selecting the backup data you want to restore only if you backed up your downloaded songs list from Backup and Restore.

By selecting what to restore, you can choose to restore either your downloaded songs list or queues alone or both together.

Important:
- Be aware that if you restore your data, the songs you downloaded before restoring it will all be deleted.
- Songs that cannot be played due to legal rights issues will not be restored.
- Backup data is not saved to your device but rather to the cloud and can be restored on any device the same account is registered to. LINE MUSIC can be registered on up to 10 devices. On January 1 of each year, the number of devices you can register your account to is reset.

To restore your downloaded songs:
1. Tap the Library tab > Settings > Backup and Restore.
2. Tap Restore Backup Data.
3. Select which items to restore.
4. Select the backup data to restore.
Note: If there are multiple backups, select the data with the date and time you want to restore.
5. Tap Restore at the top right of the screen.
6. Tap Restore.

Note:
- To play songs in the downloaded songs list you restored, you need to download the songs again.
- We recommend downloading songs while using a Wi-Fi connection."

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If a song won't play, try the following troubleshooting tips.

• Check if you're using a plan. For the steps to check, see this Help article.

Note: If you're not using a plan, songs will only play for 30 seconds.

• Check if your payment failed. For the steps to check, see this Help article.

• Update the LINE MUSIC app to the latest version here.

• Restart the LINE MUSIC app and your device.

• Delete any unnecessary apps and data on your device.

• Try using a stronger network connection.

• Make sure there are no restrictions on your internet connection speed for your cellular data.

• Delete cached songs.

To delete cached songs:

1. Tap the Library tab at the bottom right of the screen.

2. Tap Settings > Playback settings > Song caching > Delete cached songs.

Note:

- Delete cached songs is shown if you have Song caching turned on.

- If you've downloaded songs, please download them again after following the above steps.

If the issue persists after you've tried everything above, please wait for a while and then try playing the songs again.

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Local Music is a feature that allows you to listen to music already saved on your device in LINE MUSIC.

When you change or delete the music saved on your device, the changes will automatically be made in the app.

Note: There is no feature to edit or delete music in the LINE MUSIC app.

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Music already saved on your device appears under Local and you can listen to it right from the LINE MUSIC app.

Downloads is where you can save your favorite songs, albums, and playlists from LINE MUSIC, then play them offline without using data.

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You may not be able to use Local Music if you have not allowed access to the media library on your device.

Please go to your device's Settings > LINE MUSIC > turn ON access to MEDIA_LIBRARY.

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In order to download purchased music, you need to register your device. This is the only way to download music that you purchased.

You can register up to 10 devices and delete up to 5 a year. These registration restrictions will reset on January 1st every year.

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To choose a song to be played next, tap "..." next to a song > Play next. The song will be added to your queue and start playing after the song you're currently listening to ends.

If Play only the selected song is set under How to play when a song is tapped in your Queue Setting, the selected song will be added to My songs and will play after the song you're currently listening to ends.

You can configure the queue your songs are played in by going to Playback settings > Queue Setting. For more details, see the following Help article.

Changing the queue your songs are played in

If you're using a version of LINE MUSIC earlier than 6.6.0, the song will be added to your Songs or Playlist queue and start playing after the song you're currently listening to ends.

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Tap the music note icon at the bottom right of the player to check which songs are up next.

For more information about queues, see the following page. (Only available in Japanese.)

Queue guide

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You can reorder or delete the songs in your queue. You can also save songs or add them to playlists.

To reorder a song in your queue:

Tap and hold the icon next to the song, then drag it to where you want it.

Note: The order of songs in your queue will be random when you use shuffle mode. Your queue will return to how it was before when shuffle mode is ended.

To sort your queue by category:

Tap Custom at the top right of the song queue screen and select the category you want to sort by.

Note: You cannot use this feature with shuffle turned on.

To delete a song from your queue:

Put a check next to the song and tap Delete from the menu at the bottom of the screen.

To save a song or add it to a playlist:

Put a check next to the song, then tap Download or Add from the menu at the bottom of the screen.

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When you tap a song in an album or playlist, it's added to a queue.

To change the queue your songs are added to:

1. Tap Library > Settings.

2. Tap Playback settings > Queue Setting.

3. Under How to play when a song is tapped, choose Play the entire queue (to have entire albums or playlists added to a queue) or Play only the selected song (to have only selected songs added to My songs).

Note: Even if you select Play only the selected song, tapping PLAY or SHUFFLE on an album or playlist screen will add all of its songs to a queue and not to My songs.

If you're using an older version of LINE MUSIC, refer to the following steps.

To change the queue your songs are added to (on versions of LINE MUSIC earlier than 6.6.0):

1. Tap Library > Settings.

2. Tap Playback settings > Queue Setting.

3. Under When a song is selected/How to play when a song is tapped, choose Play the entire queue (to have entire albums or playlists added to the Playlist queue) or Play only the selected song (to have single songs added to the Songs queue).

Note: Even if your queue is set to Play only the selected song, tapping PLAY or SHUFFLE on an album or playlist screen will add all of its songs to the Playlist queue.

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The optical character recognition (OCR) feature searches for song information in photos and lets you quickly add those songs to a playlist.

To use OCR:

1. Save a photo of a list of songs from the internet.

2. Tap Library > Playlists.

3. Tap Upload images, or tap an existing playlist.

4. If you're adding songs to an existing playlist, tap "..." > Edit > the music note icon.

5. Select your saved photo.

6. Check the songs that were added to the playlist and tap Done.

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Karaoke mode removes the artist's voice from a song so you can sing along.

You can hear your own voice while singing when you use wired earphones and tap Scoring on the karaoke screen.

Note:

- You need to give the app permission to access your smartphone's built-in microphone the first time you use karaoke mode with earphones connected.

- To use the Scoring feature, you need to connect wired earphones.

Important: Depending on how you're using LINE MUSIC, you may be unable to use karaoke mode or the Scoring feature. For more information, see Using karaoke mode and Using the Scoring feature.

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You can use karaoke mode with either of the following methods.

• Tap the speech bubble icon at the bottom of the full player screen > Karaoke.

Note: A message will appear saying karaoke mode cannot be used if the song doesn't support the feature.

• Tap "..." at the top of the full player screen > Sing along.

Note: This option will not appear for songs that don't support karaoke mode.

You can use the Scoring feature when you connect wired earphones.

Important:

- The Scoring feature is not available on iPads and iPhone 7 or earlier devices.

- Karaoke mode and the Scoring feature is not available on smartphones and tablets running Android OS 7 or earlier.

- To use karaoke mode and the Scoring feature, you need to update the LINE MUSIC app to version 6.0 or later.

- It may take some time for the data of the first song you sing in karaoke mode to load. If you can't start karaoke mode, wait for a few minutes and try again.

- You may not be able to use karaoke mode with some songs.

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To display synced lyrics:

1. Select a song.

2. Bring up the song lyrics screen.

Note: For the methods to bring up the song lyrics screen, see this Help article.

3. Tap Seek (the menu icon) at the bottom right of the lyrics screen.

Note:

- Some songs may not have lyric data that can be displayed.

- You can only display synced lyrics with a paid plan.

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While using karaoke mode, you can adjust the settings to your preferences.

To access the karaoke settings:

1. Start karaoke mode.

2. Tap Settings at the bottom left of the karaoke screen.

Note: The settings icon will only appear when using karaoke mode.

Available karaoke settings

• Vocal remove rate: Lets you adjust the vocals on the original song. You can change this setting when using karaoke mode, regardless of whether Scoring is turned on or off.

• Microphone volume: Lets you adjust the volume of your voice when Scoring is turned on.

• Reverb: Lets you adjust the reverb (e.g. echo, reverberation) when Scoring is turned on.

• Built-in mic: Lets you set which mic to use when Scoring is turned on. Choose either Built-in microphone or Earphones' microphone.

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If you don't see your Top 50 list or the songs that you've played aren't being counted, it may be due to one of the following reasons.

• You've played less than 20 songs in the last three months.

Note:

- You need to listen to at least 20 different songs for them to be counted (not the same song 20 times).

- Any times you played songs that became unavailable at the right holder's request are excluded from your play count.

• You've only played songs that are eligible for promotions.

Note: The Top 50 list will not appear if you've played less than 20 songs in the last three months.

• You didn't play songs for a long enough time.

Note: Try playing songs all the way to the end.

• You were playing songs offline.

Note: If the Top 50 list doesn't update when you play songs, try connecting to the internet.

• The Charts page hasn't been updated yet.

Note:

- The Charts page is updated once daily at an undetermined time. Your played songs will be added sometime during the following day.

- If you've only used LINE MUSIC for a short period of time, it may take a while for songs to be added to your Top 50 list, even if you've already played 20 or more songs.

The number of times you play a song is counted by our system, even if you don't see the number updated on your Top 50 list. For details about the conditions to participate in a promotion that asks you to play a song a certain number of times, please see the promotion's information page.

Note:

- Your play count will only appear on the LINE MUSIC app and not on LINE MUSIC for web browsers.

- Your Top 50 list will appear with the display name that is currently set on the LINE account you are logged in to LINE MUSIC with.

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You can check the number of times you've played a song from your Top 50 list in the Charts tab.

Note:

- Your play count will only appear on the LINE MUSIC app and not on LINE MUSIC for web browsers.

- Your Top 50 list will appear with the display name that is currently set on the LINE account you are logged in to LINE MUSIC with.

- Songs that are played offline or on repeat are still added to your number of plays.

- The Charts page is updated once daily at an undetermined time. Your played songs will be added sometime during the following day.

- The Top 50 list will not appear if you haven't played at least 20 songs in the last three months.

- Any times you played songs that became unavailable at the right holder's request are excluded from your play count.

- If you've only used LINE MUSIC for a short period of time, it may take a while for songs to be added to your Top 50 list, even if you've already played 20 or more songs.

We do not provide details regarding the conditions for counting played songs in your Top 50 list. Please understand that we cannot respond to inquiries regarding song play counts, even if you contact us.

For details about the conditions to participate in a promotion that asks you to play a song a certain number of times, please see the promotion's information page.

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When you connect wired earphones, you can use the Scoring feature on the karaoke screen.

To access this feature, tap the speech bubble icon at the bottom of the full player screen for the song you want to sing > Karaoke > Scoring at the right.

Note: You can change the microphone volume from the settings icon at the bottom left of the karaoke screen.

Important:

- The Scoring feature is not available on iPads and iPhone 7 or earlier devices.

- Karaoke mode and the Scoring feature is not available on smartphones and tablets running Android OS 7 or earlier.

- To use karaoke mode and the Scoring feature, you need to update the LINE MUSIC app to version 6.0 or later.

- It may take some time for the data of the first song you sing in karaoke mode to load. If you can't start karaoke mode, wait for a few minutes and try again.

- You may not be able to use karaoke mode with some songs.

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You can see the songs you've listened to by refreshing the Recently played list.

To refresh your Recently played list:
1. Tap the Home tab at the bottom left of the screen > Today.
2. Swipe down on the screen to refresh it.

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If there's a translation of a song's lyrics, an on/off button for translated song lyrics will appear at the bottom right of the song lyrics screen.

Note: Translated song lyrics aren't provided for every song.

For the methods to bring up the song lyrics screen, see this Help article.

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With the Loudness Normalization feature, you can adjust songs with differing volumes to the same volume.

To set the Loudness Normalization feature:

1. Tap Library > Settings > Playback settings > Loudness Normalization.

2. Turn Enable Normalization ON or OFF.

Turning on Enable Normalization lets you select your preferred volume from five preset volumes.

Note:

- If you turn this feature on, the volume will initially be set to the recommended volume.

- This feature is not applied to songs you purchased, local music, or music videos.

If you've turned on Enable Normalization, you can also turn the Preserve Original Quality setting on or off. With this setting on, song volumes are adjusted without affecting their original sound quality.

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You can view Japanese kana readings (furigana) on top of the Korean lyrics for some K-Pop songs with the furigana for song lyrics feature. You can turn furigana on and off by tapping the furigana button at the bottom right of the song lyrics screen.

For information on how to view the song lyrics screen, see the following Help article.

Checking the song lyrics screen

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Music recommended to you will continue to play after the last song in a playlist finishes when you enable auto play. You can use auto play with all playlists.

If songs are being played with auto play enabled, the auto play (∞) icon will appear above the music note icon at the bottom right of the player screen.

To configure auto play from Settings:

1. Tap Library > Settings.

2. Tap Playback settings > Queue Setting.

3. Under Others, turn Auto play ON or OFF.

To configure auto play from a playlist:

1. Tap the music note icon at the bottom right of the player screen.

2. At the bottom of the queue that appears, turn Auto play ON or OFF.

Note:

- Auto play cannot be used with songs playing on repeat or on a station.

- Swipe left on a song that plays with auto play to delete it from a queue.

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If you want to change or delete the cover image of a playlist you've created, refer to the following steps.

To change a playlist cover image:

1. Tap Library > Playlists.

2. Tap the playlist name, then select the pencil icon, or tap "..." at the top right of the screen > Edit.　

3. Tap the cover image.

4. Select the photo you want to set from Take Photo or Choose from Gallery.

5. After adjusting the photo, tap Done.

To delete a playlist cover image:

1. Tap Library > Playlists.

2. Tap the playlist name, then select the pencil icon, or tap "..." at the top right of the screen > Edit.　

3. Tap the cover image.

4. Tap Remove current photo and delete.

Note:

- The pencil icon appears from LINE MUSIC version 5.3.0.

- JPEG, PNG, BMP, GIF, and WebP file formats up to 30 MB in size are supported.

- Publication of uploaded images that infringe on someone's rights or are defamatory may be restricted.

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If you encounter a playlist with an inappropriate image on LINE MUSIC, you can report it, and we will take necessary measures against it based on our review.

To report a playlist with an inappropriate image:

1. At the top right of the playlist, tap "..." > Report.

2. Select your reason for reporting the playlist and tap Agree & send.

3. Tap OK or Confirm.

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Backup and Restore saves your downloaded songs list and queue data to the cloud service provided with your smartphone's OS. You can use it to restore your data when needed. It is available on LINE MUSIC version 6.14.0 and later.

To use Backup and Restore, you need to purchase a LINE MUSIC subscription plan, log in with LINE, and register your device to the LINE MUSIC app.

If you backed up your data in advance, you can restore it if you:

• Want to restore it when you've reinstalled the app after deleting it.

• Want to transfer the downloaded songs list and queues you used on your previous device after changing device models.

• Lose your data due to an unexpected error.

The cloud services used are:

• iCloud on iOS (Apple Account required).

• Google Drive on Android (Google account required).

Also, if you're using the same cloud service account, backup data for multiple devices may be saved together. You can also restore and use backed up data on another device by switching accounts.

Making a backup

Important:

- If you're using iOS, make sure you have iCloud turned on.

- You need to register your device to the LINE MUSIC app. To check if your device is registered to the LINE MUSIC app, in the app tap the Library tab > Settings > Manage device registration.

- Up to 20 backups (in order of most recent) can be maintained. If over 20 backups are made, the oldest data will be automatically deleted while the newest data will be saved. Backup data deleted automatically or manually cannot be restored, so be careful when using Automatic Backups.

• Manually backing up your data

To manually back up your downloaded songs list and queues:

1. Tap the Library tab > Settings > Backup and Restore.

2. Tap Backup Now.

If you're using an Android device, you can select the Google account you want to use Google Drive with.

If you're using an iOS device, the Apple Account you're logged in on your iPhone will be used.

• Automatically backing up your data

To have your downloaded songs list and queues automatically saved to the cloud:

1. Tap the Library tab > Settings > Backup and Restore.

2. Turn ON Automatic Backups.

If you turn on automatic backups, your data will be backed up automatically once a day when you open the app.

Restoring backup data

You can restore your downloaded songs list and queue data by selecting the backup data you want to restore. By selecting what to restore, you can choose to restore either your downloaded songs list or queues alone or both together.

Important:

- Be aware that if you restore your data, the songs you downloaded before restoring it will all be deleted.

- Songs that cannot be played due to legal rights issues will not be restored.

- Backup data is not saved to your device but rather to the cloud and can be restored on any device the same account is registered to. LINE MUSIC can be registered on up to 10 devices. On January 1 of each year, the number of devices you can register your account to is reset.

1. Tap the Library tab > Settings > Backup and Restore.

2. Tap Restore Backup Data.

3. Select which items to restore.

4. Select the backup data to restore.

Note: If there are multiple backups, select the data with the date and time you want to restore.

5. Tap Restore at the top right of the screen.

6. Tap Restore.

Note:

- To play songs in the downloaded songs list you restored, you need to download the songs again.

- We recommend downloading songs while using a Wi-Fi connection.

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You can back up your data with LINE MUSIC version 6.14.0 and later. To make a backup, you need to purchase a LINE MUSIC subscription plan, log in with LINE, and register your device to the LINE MUSIC app.

Also, you may not be able to back up your data in the following situations. Check your settings based on your situation, and try to back up your data again.

Issues with your OS settings (iOS only)

If iCloud Drive is turned off:

From your iPhone's Settings, tap your name at the top of the screen > iCloud > iCloud Drive and turn on Sync this iPhone.

If iCloud Drive is turned on, but LINE MUSIC is turned off in your list of apps syncing:

From your iPhone's Settings, tap your name at the top of the screen > iCloud > iCloud Drive > Apps Syncing to iCloud Drive and turn on LINE MUSIC.

Issues with your cloud service (e.g. connection issues)

If your account has been restricted (iOS only):

Your account may be restricted due to parental controls or device management settings. Please check your device's settings.

If you're unable to access your cloud account or temporarily unable to connect to the cloud service:

Please check your device's cloud settings.

If you don't have enough cloud storage:

You won't be able to save your backup data without enough cloud storage. Please check how much cloud storage you have.

Other issues

If your automatic backup fails:

You're unable to access the cloud service. Please check the status of your cloud service, including its configuration, your storage, and how it's linked and syncing.

For issues other than the ones mentioned above:

Errors may occur for various reasons. Please try the following:

• Restart your device.

• Restart the app.

• Log out from the app, then log in again.

• Check if you're subscribed to a plan or not.

Note: To check whether you have a ticket and its expiration date, from the LINE MUSIC app, tap the Library tab > Settings > My Ticket / Shop or My ticket > My Ticket.

• Check the device registration for LINE MUSIC and register it again.

Note: To check this, from the LINE MUSIC app, tap the Library tab > Settings > Manage device registration.

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You can restore your backed up data with LINE MUSIC version 6.14.0 and later. To restore backups, you need to purchase a LINE MUSIC subscription plan, log in with LINE, and register your device to the LINE MUSIC app.

Also, you may not be able to restore your backed up data in the following situations. Check your settings based on your situation, and try to restore your backed up data again.

Issues with your OS settings (iOS only)

If iCloud Drive is turned off:

From your iPhone's Settings, tap your name at the top of the screen > iCloud > iCloud Drive and turn on Sync this iPhone.

If iCloud Drive is turned on, but LINE MUSIC is turned off in your list of apps syncing:

From your iPhone's Settings, tap your name at the top of the screen > iCloud > iCloud Drive > Apps Syncing to iCloud Drive and turn on LINE MUSIC.

Issues with your cloud service (e.g. connection issues)

If your account has been restricted (iOS only):

Your account may be restricted due to parental controls or device management settings. Please check your device's settings.

If you're unable to access your cloud account:

You're unable to access the cloud service. Please check your device's cloud settings. Also, check the cloud service account linked with LINE MUSIC.

Issues with your backup data

You do not have any backed up data. Please check your device's cloud settings. Also, check the cloud service account linked with LINE MUSIC.

Other issues

Errors may occur for various reasons. Try to restore your backup data again after you:

• Restart your device.

• Restart the app.

• Log out from the app, then log in again.

• Check if you're subscribed to a plan or not.

Note: To check whether you have a ticket and its expiration date, from the LINE MUSIC app, tap the Library tab > Settings > My Ticket / Shop or My ticket > My Ticket.

• Check the device registration for LINE MUSIC and register it again.

Note: To check this, from the LINE MUSIC app, tap the Library tab > Settings > Manage device registration.

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To delete your data backup history:

1. Open the LINE MUSIC app and tap the Library tab > Settings > Backup and Restore.

2. Tap Deleting Backup Data.

3. Select and delete individual backups from the list or tap Select all at the top right of the screen to delete all of them.

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Up to 20 backups (in order of most recent) can be maintained. If over 20 backups are made, the oldest data will be automatically deleted while the newest data will be saved.

Backup data deleted automatically or manually cannot be restored.

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Backup data is not saved to your device but rather to a cloud service and can be restored on any device the same account is registered to.

If your restored data is incomplete, make sure:

• Your linked cloud service account and the account you're logged in with aren't different.

• The cloud service account you linked with LINE MUSIC isn't different.

• To check the date and time of the backup data.

Note: If you're using the same cloud service account, backup data from multiple devices may be saved together.

Also, songs that cannot be played due to legal rights issues will not be restored. For this reason, if such songs were included in your backup data, the number of songs in your restored data may be different.

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If backup data is saved to your cloud service, it will not expire and can be restored at any time. However, up to 20 backups (in order of most recent) can be maintained.

If over 20 backups are made, the oldest data will be automatically deleted while the newest data will be saved. Please check that the number of backups you saved hasn't exceeded the limit.

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To check your restored downloaded songs list and queues, see the steps below.

To check your downloaded songs list:

Tap the Library tab > Downloads to see your downloaded songs list.

Note:

- To play songs in the downloaded songs list you restored, you need to download the songs again.

- Songs that cannot be played due to legal rights issues will not be restored.

- The order of your downloaded songs list will be the same as when you backed it up.

To check your queues:

Tap the music note icon at the bottom right of the player to see your queues.

Note: For more information about queues, see Queue guide. (Only available in Japanese.)

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Help center

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Search Help articles

Music/Music videos

Music/Music videos

Where can I find the player?

Can I maximize the player?

How can I change a song playing on the mini player?

Displaying the options menu for the full player

Checking the song lyrics screen

Can I use the same name for multiple playlists?

Playing songs continuously

Downloads

Saving songs to Downloads to play offline

Deleting playlists

Deleting/organizing songs in a playlist you created

Songs I downloaded disappeared

Songs won't play

What's Local Music?

What's the difference between Local and Downloads?

I can't use Local Music

Do I need to register my device?

Setting a song to play next

Seeing what songs will play next in your queue

Managing your queue

Changing the queue your songs are played in

About the OCR feature

About karaoke mode

Using karaoke mode

Displaying synced lyrics

Karaoke settings

I don't see my Top 50 list/My played songs aren't being counted

Checking how many times you've played a song

Using the Scoring feature

Songs I've listened to aren't showing up under Recently played

Viewing translated song lyrics

About Loudness Normalization

Using the furigana for song lyrics feature

About auto play

Changing/deleting cover images for playlists you've created

There's a playlist set with an inappropriate image

About Backup and Restore

I can't back up my data

I can't restore my backed up data

Deleting your backed up data

My backup data disappeared

My restored data is incomplete

Do backups expire?

Checking your restored downloaded songs list and queues