If you don't see your Top 50 list or the songs that you've played aren't being counted, it may be due to one of the following reasons.
• You've played less than 20 songs in the last three months.
Note:
- You need to listen to at least 20 different songs for them to be counted (not the same song 20 times).
- Any times you played songs that became unavailable at the right holder's request are excluded from your play count.
• You've only played songs that are eligible for promotions.
Note: The Top 50 list will not appear if you've played less than 20 songs in the last three months.
• You didn't play songs for a long enough time.
Note: Try playing songs all the way to the end.
• You were playing songs offline.
Note: If the Top 50 list doesn't update when you play songs, try connecting to the internet.
• The Charts page hasn't been updated yet.
Note:
- The Charts page is updated once daily at an undetermined time. Your played songs will be added sometime during the following day.
- If you've only used LINE MUSIC for a short period of time, it may take a while for songs to be added to your Top 50 list, even if you've already played 20 or more songs.
The number of times you play a song is counted by our system, even if you don't see the number updated on your Top 50 list. For details about the conditions to participate in a promotion that asks you to play a song a certain number of times, please see the promotion's information page.
Note:
- Your play count will only appear on the LINE MUSIC app and not on LINE MUSIC for web browsers.
- Your Top 50 list will appear with the display name that is currently set on the LINE account you are logged in to LINE MUSIC with.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.