LINE MUSIC Help Center

Purchasing

You can purchase a ticket in the LINE MUSIC app or on LINE STORE.

To bring up the LINE STORE purchase screen from the browser version of LINE MUSIC, select 会員情報 (My Membership) > プラン登録 (Subscription) or click プラン登録 (Subscription) at the bottom left of the screen. You can then choose the plan you want.

Note: For information on how to purchase a ticket in the LINE MUSIC app, see the Help article for Android or iOS.

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You can check an in-use ticket's expiration date in the LINE MUSIC app or on LINE STORE.

Note: Tickets are renewed within 24 hours of their expiration date.

To check in the browser version of LINE MUSIC:

1. Go to the 会員情報 (My Membership) page.

2. Check チケット期間 (Ticket Period).

To check on LINE STORE:

Check the Renewal date under Subscription plans.

Note:

- Only tickets that were purchased on LINE STORE can be checked this way.

- Once cancelation is complete, Subscription end date will appear.

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A subscription plan (auto-renewal) is a payment method that automatically charges you every month from the day you start making payments.

Once you make a payment, you can use LINE MUSIC and not have to worry about renewing your plan until you decide to cancel your subscription.

Note:

- If you're transferring your account to a device running a different OS, please cancel your auto-renewal subscription in advance.

- Tickets purchased on LINE STORE can be transferred between devices running different OSes.

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Whether you utilize the service or not, use of a ticket will automatically begin in the order it was purchased in. Tickets can only be used until their designated expiration date.

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You may incur duplicate charges if you purchase a ticket on LINE STORE while you are using a ticket purchased in the LINE MUSIC app.

We recommend canceling the ticket you purchased in the LINE MUSIC app, then waiting until it is no longer valid before purchasing a ticket on LINE STORE.

How do I cancel a subscription?

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The six-month free subscription plan (6カ月無料特典プラン) is granted through free monthly tickets, which are distributed for a maximum of six months.

If you cancel the plan during the six-month free period, your plan will end when the current ticket expires, and you will forfeit the tickets for any free months that were remaining.

Also, be aware that you cannot reapply for the six-month free subscription plan (6カ月無料特典プラン).

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If a payment for a subscription fails, your plan will continue but you will not have any tickets. Without a ticket, you will not be able to use the following services.

• Play full songs
• Set songs as background music for your LINE profile without restrictions
• Save and listen to songs offline
• Set songs as your ringtone or ringback tone for free calls on LINE

Check the payment method for your subscription. If the payment is successful, you'll be charged for your subscription from that point, and a ticket will be issued.

Useful info

The steps to check your subscription differ depending on where it was purchased. After confirming where you purchased your subscription, check the status of your payment method.

If you're using LINE MUSIC with a Family Plan, please have the plan's admin check the status of their payment method.

To confirm where you purchased your subscription:
1. Log in to the browser version of LINE MUSIC using the LINE account you purchased a plan with.
2. Click the LINE display name on the left of the screen or the menu icon at the top of the screen, and select 会員情報 (My Membership).
3. Check how you purchased the subscription in 購入内訳 (Purchase History).

Note: For information on checking how you purchased your subscription in the LINE MUSIC app, see the Help article for Android or iOS.

To confirm the status of your payment method:
Refer to the method below according to where you purchased your subscription, as confirmed by the steps above.
Note: You cannot confirm the status of your payment method in LINE MUSIC.

Google

On Google Play, select the menu related to your account's payment method and check the status.

Check on Google Play

If you can't check your payment method on Google Play or if the status of your payment doesn't improve:
Please contact Google Play Help directly from this link.

Apple

On the App Store, select the menu related to your account's payment method and check the status.

Check on the App Store

If you can't check your payment method on the App Store or if the status of your payment doesn't improve:
Please contact Apple Support directly from this link.

SoftBank Mobile, Y!mobile, or LINEMO

Log in to your carrier's site and go to the page for option services to check.

SoftBank users:
Log in to My SoftBank.

Y!mobile users:
Log in to My Y!mobile.

LINEMO users:
Log in to My Menu.

If you don't see the LINE MUSIC for SoftBank subscription on your carrier's optional services page, it's possible you have a subscription with a different plan.

The steps to check the status of your payment method differ so first confirm where you purchased your subscription via the steps at the beginning of this article.

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Purchasing

Purchasing

Purchasing tickets

Checking a ticket's expiration and renewal date

About subscription plans

What will happen to the tickets I've purchased if I don't use the service?

Can I change a ticket purchased in the LINE MUSIC app to a LINE STORE ticket?

I didn't get tickets for the six-month free subscription plan (6カ月無料特典プラン)

Failed subscription payments