Other
If you're having issues with LINE MUSIC, try the troubleshooting tips below.
Troubleshooting tips
• Restart the browser version of LINE MUSIC and your device.
• Force quit the browser version of LINE MUSIC.
• Delete any unnecessary apps and data on your device.
• Try using a stronger network connection.
• Make sure there are no restrictions on your internet connection speed for your cellular data.
If the issue persists after trying the troubleshooting tips above, check with the LINE MUSIC official account or the Help center. This is often a faster way to resolve problems than an email inquiry.
Asking questions on LINE
You can ask questions in the LINE MUSIC official account chat if you're having an issue with the service or there's something you want to know. The LINE MUSIC official account's automated response system will answer your questions.
Note: Support is only available in Japanese.
Resolving your issues by referring to the Help center
Our Help center has articles with solutions for issues and questions you may have when using LINE MUSIC. Some of the more common issues addressed in the Help center can be found below. If any of these apply to you, please refer to the relevant Help article.
I was charged through auto-renewal after canceling my subscription
Failed subscription payments
Songs won't play
I don't see my Top 50 list/My played songs aren't being counted
Songs I downloaded disappeared
An error message appears and I can't purchase a ticket
Sending an inquiry via email
If you're unable to resolve the issue with the LINE MUSIC official account or the Help center, please contact us via this Inquiry Form according to the issue you're having.
Note: After accessing the Inquiry Form via the above link, please select the Category and Details.
Troubleshooting tips
• Restart the browser version of LINE MUSIC and your device.
• Force quit the browser version of LINE MUSIC.
• Delete any unnecessary apps and data on your device.
• Try using a stronger network connection.
• Make sure there are no restrictions on your internet connection speed for your cellular data.
If the issue persists after trying the troubleshooting tips above, check with the LINE MUSIC official account or the Help center. This is often a faster way to resolve problems than an email inquiry.
Asking questions on LINE
You can ask questions in the LINE MUSIC official account chat if you're having an issue with the service or there's something you want to know. The LINE MUSIC official account's automated response system will answer your questions.
Note: Support is only available in Japanese.
Resolving your issues by referring to the Help center
Our Help center has articles with solutions for issues and questions you may have when using LINE MUSIC. Some of the more common issues addressed in the Help center can be found below. If any of these apply to you, please refer to the relevant Help article.
I was charged through auto-renewal after canceling my subscription
Failed subscription payments
Songs won't play
I don't see my Top 50 list/My played songs aren't being counted
Songs I downloaded disappeared
An error message appears and I can't purchase a ticket
Sending an inquiry via email
If you're unable to resolve the issue with the LINE MUSIC official account or the Help center, please contact us via this Inquiry Form according to the issue you're having.
Note: After accessing the Inquiry Form via the above link, please select the Category and Details.
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If a payment for a subscription fails, your plan will continue but you will not have any tickets. Without a ticket, you will not be able to use the following services.
• Play full songs
• Set songs as background music for your LINE profile without restrictions
• Save and listen to songs offline
• Set songs as your ringtone or ringback tone for free calls on LINE
Check the payment method for your subscription. If the payment is successful, you'll be charged for your subscription from that point, and a ticket will be issued.
Useful info
The steps to check your subscription differ depending on where it was purchased. After confirming where you purchased your subscription, check the status of your payment method.
If you're using LINE MUSIC with a Family Plan, please have the plan's admin check the status of their payment method.
To confirm where you purchased your subscription:
1. Log in to the browser version of LINE MUSIC using the LINE account you purchased a plan with.
2. Click the LINE display name on the left of the screen or the menu icon at the top of the screen, and select 会員情報 (My Membership).
3. Check how you purchased the subscription in 購入内訳 (Purchase History).
Google
On Google Play, select the menu related to your account's payment method and check the status.
Check on Google Play
If you can't check your payment method on Google Play or if the status of your payment doesn't improve:
Please contact Google Play Help directly from this link.
Check on the App Store
If you can't check your payment method on the App Store or if the status of your payment doesn't improve:
Please contact Apple Support directly from this link.
SoftBank users:
Log in to My SoftBank.
Y!mobile users:
Log in to My Y!mobile.
LINEMO users:
Log in to My Menu.
If you don't see the LINE MUSIC for SoftBank subscription on your carrier's optional services page, it's possible you have a subscription with a different plan.
The steps to check the status of your payment method differ so first confirm where you purchased your subscription via the steps at the beginning of this article.
• Play full songs
• Set songs as background music for your LINE profile without restrictions
• Save and listen to songs offline
• Set songs as your ringtone or ringback tone for free calls on LINE
Check the payment method for your subscription. If the payment is successful, you'll be charged for your subscription from that point, and a ticket will be issued.
Useful infoIf you're using LINE MUSIC with a Family Plan, please have the plan's admin check the status of their payment method.
To confirm where you purchased your subscription:
1. Log in to the browser version of LINE MUSIC using the LINE account you purchased a plan with.
2. Click the LINE display name on the left of the screen or the menu icon at the top of the screen, and select 会員情報 (My Membership).
3. Check how you purchased the subscription in 購入内訳 (Purchase History).
Note: For information on checking how you purchased your subscription in the LINE MUSIC app, see the Help article for Android or iOS.
To confirm the status of your payment method:
Refer to the method below according to where you purchased your subscription, as confirmed by the steps above.
Note: You cannot confirm the status of your payment method in LINE MUSIC.
Check on Google Play
If you can't check your payment method on Google Play or if the status of your payment doesn't improve:
Please contact Google Play Help directly from this link.
Apple
On the App Store, select the menu related to your account's payment method and check the status.Check on the App Store
If you can't check your payment method on the App Store or if the status of your payment doesn't improve:
Please contact Apple Support directly from this link.
SoftBank Mobile, Y!mobile, or LINEMO
Log in to your carrier's site and go to the page for option services to check.SoftBank users:
Log in to My SoftBank.
Y!mobile users:
Log in to My Y!mobile.
LINEMO users:
Log in to My Menu.
If you don't see the LINE MUSIC for SoftBank subscription on your carrier's optional services page, it's possible you have a subscription with a different plan.
The steps to check the status of your payment method differ so first confirm where you purchased your subscription via the steps at the beginning of this article.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.