LINE MUSIC Help Center

The steps to cancel a subscription differ depending on how you purchased it. Cancel your subscription after confirming how you purchased it.

To confirm how you purchased your subscription:
1. Log in to the browser version of LINE MUSIC using the LINE account you purchased a plan with.
2. Click the LINE display name on the left of the screen or the menu icon at the top of the screen, and select 会員情報 (My Membership).
3. Check how you purchased the subscription in 購入内訳 (Purchase History).
Note: For information on how to check how you purchased your subscription in the LINE MUSIC app, see the Help article for Android or iOS.

To cancel your subscription, refer to the cancelation instructions below that match how you purchased it.

Google

1. Start the LINE MUSIC app.
2. Tap the Library tab at the bottom right of the screen.
3. Tap Settings > My ticket > My Ticket.
4. Tap Manage subscription at the bottom of the screen.
5. Select LINE MUSIC in Google Play, then tap Cancel subscription.
Note: If how to unsubscribe from the above step is unclear or you cannot unsubscribe, please contact Google Play customer support directly via this link.

If Manage subscription doesn't appear at the bottom of your screen, it may be because:
• You used up the 20 hours of playback time for your Basic Plan.
Manage subscription will not appear until the next renewal, so you need to cancel your subscription directly from the Google Play website. For details about how to cancel, pause, or change a subscription on Google Play, see here.

• You purchased a subscription with a method other than Google Play.
To identify which cancelation steps to follow, first confirm how you purchased your subscription via the steps at the beginning of this article.

Apple

1. Start the LINE MUSIC app.
2. Tap the Library tab at the bottom right of the screen.
3. Tap Settings > My Ticket / Shop > My Ticket.
4. Tap Manage subscription at the bottom of the screen.
5. Select LINE MUSIC in the App Store and cancel the subscription.
Note: If how to unsubscribe from the above step is unclear or you cannot unsubscribe, please contact Apple Support directly via this link.

If Manage subscription doesn't appear at the bottom of your screen, you may have purchased a subscription via a method other than the App Store. To identify which cancelation steps to follow, first confirm how you purchased your subscription via the steps at the beginning of this article.

A mobile service provider (e.g. au, Docomo, SoftBank) or credit card company (e.g. Visa, JCB)

1. Start the LINE MUSIC app.
2. Tap the Library tab at the bottom right of the screen.
3. Tap Settings > My ticket or My Ticket / Shop > My Ticket.
4. Tap Subscription cancel at the bottom of the screen.
5. Tap Give Up.
Note: If you tap Subscription cancel after your plan has been canceled, a pop-up message saying you have already unsubscribed will appear.

If Manage subscription appears at the bottom of your screen:
You purchased the plan via a method other than carrier or credit card billing. To identify which cancelation steps to follow, first confirm how you purchased your subscription via the steps at the beginning of this article.

If Subscription cancel doesn't appear at the bottom of your screen:
Subscription cancel will not appear until the next renewal if you used up the 20 hours of playback time for a Basic Plan. If you want to cancel your subscription before it automatically renews, please contact us via this Inquiry Form.

LINE STORE

1. Log in to LINE STORE using the LINE account you purchased a plan with.
2. Open the Subscription plans tab under Account page.
3. Scroll to the bottom of the screen until you see the LINE MUSIC section.
4. Select Disable auto-renewal on the right-hand side of the LINE MUSIC section > OK.

Note: Once cancelation is complete, Subscription end date will appear.

SoftBank (MUSIC WEB)

Note: If you cancel your plan within the six-month free period, you will not receive any more free tickets from the next month.

1. Log in to the browser version of LINE MUSIC with the LINE account that you're using the promotion with.
2. Click the LINE display name on the left of the screen or the menu icon at the top of the screen > 会員情報 (My Membership).
3. Select プラン解約 (Cancel subscription) under 購入内訳 (Purchase History).
4. Select 解約する (Cancel your subscription) on the confirmation screen.

If you tap プラン解約 (Cancel subscription) after your plan has been canceled, 解約完了 (Cancelation complete) will appear instead of プラン解約 (Cancel subscription) on the My Membership page.

SoftBank Mobile, Y!mobile, or LINEMO

You cannot cancel a LINE MUSIC subscription from LINE MUSIC. Log in to your carrier's site and go to the page for optional services to cancel your LINE MUSIC subscription.

SoftBank users:
Log in to My SoftBank.

Y!mobile users:
Log in to My Y!mobile.

LINEMO users:
Log in to My Menu.

If you don't see the LINE MUSIC for SoftBank subscription on your carrier's optional services page, it's possible you have a subscription with a different plan. To identify which cancelation steps to follow, first confirm how you purchased your subscription via the steps at the beginning of this article.

You can confirm your plan's cancelation status in the browser version of LINE MUSIC. For the steps to do so, see the following Help article.

Checking your plan's cancelation status

Important:
- Unless you cancel the auto-renewal of your subscription plan yourself, you will continue to be charged.
- Be sure to cancel your current plan at least 24 hours before it is set to expire.
- Uninstalling or deleting LINE MUSIC will not cancel your subscription.
- Even after canceling your plan, you can still use the service until the expiration date.

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If you're having issues with LINE MUSIC, try the troubleshooting tips below.

Troubleshooting tips
• Restart the browser version of LINE MUSIC and your device.
• Force quit the browser version of LINE MUSIC.
• Delete any unnecessary apps and data on your device.
• Try using a stronger network connection.
• Make sure there are no restrictions on your internet connection speed for your cellular data.

If the issue persists after trying the troubleshooting tips above, check with the LINE MUSIC official account or the Help center. This is often a faster way to resolve problems than an email inquiry.

Asking questions on LINE
You can ask questions in the LINE MUSIC official account chat if you're having an issue with the service or there's something you want to know. The LINE MUSIC official account's automated response system will answer your questions.
Note: Support is only available in Japanese.

Resolving your issues by referring to the Help center
Our Help center has articles with solutions for issues and questions you may have when using LINE MUSIC. Some of the more common issues addressed in the Help center can be found below. If any of these apply to you, please refer to the relevant Help article.

I was charged through auto-renewal after canceling my subscription
Failed subscription payments
Songs won't play
I don't see my Top 50 list/My played songs aren't being counted
Songs I downloaded disappeared
An error message appears and I can't purchase a ticket

Sending an inquiry via email
If you're unable to resolve the issue with the LINE MUSIC official account or the Help center, please contact us via this Inquiry Form according to the issue you're having.
Note: After accessing the Inquiry Form via the above link, please select the Category and Details.

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