LINE MUSIC Help Center

FAQs

The steps to cancel a subscription differ depending on how you purchased it. Cancel your subscription after confirming how you purchased it.

To confirm how you purchased your subscription:
1. Tap the Library tab at the bottom right of the screen.
2. Tap Settings > My ticket or My Ticket / Shop > My Ticket > Purchase History.
3. Check how you purchased the subscription under the plan name.

Your subscription plan may not appear in Purchase History if you've changed devices or LINE accounts. If you can't find your plan in the LINE MUSIC app, see the following Help article.

The ticket I purchased in the LINE MUSIC app doesn't appear

To cancel your subscription, refer to the cancelation instructions below that match how you purchased it.

Google

1. Tap the Library tab at the bottom right of the screen.
2. Tap Settings > My ticket > My Ticket.
3. Tap Manage subscription at the bottom of the screen.
4. Select LINE MUSIC in Google Play, then tap Cancel subscription.
Note: If how to unsubscribe from the above step is unclear or you cannot unsubscribe, please contact Google Play customer support directly via this link.

If Manage subscription doesn't appear at the bottom of your screen, it may be because:
• You used up the 20 hours of playback time for your Basic Plan.
Manage subscription will not appear until the next renewal, so you need to cancel your subscription directly from the Google Play website. For details about how to cancel, pause, or change a subscription on Google Play, see here.

• You purchased a subscription via a method other than Google Play.
To identify which cancelation steps to follow, first confirm how you purchased your subscription via the steps at the beginning of this article.

Apple

1. Tap the Library tab at the bottom right of the screen.
2. Tap Settings > My Ticket / Shop > My Ticket.
3. Tap Manage subscription at the bottom of the screen.
4. Select LINE MUSIC in the App Store and cancel the subscription.
Note: If how to unsubscribe from the above step is unclear or you cannot unsubscribe, please contact Apple Support directly via this link.

If Manage subscription doesn't appear at the bottom of your screen, you may have purchased a subscription via a method other than the App Store. To identify which cancelation steps to follow, first confirm how you purchased your subscription via the steps at the beginning of this article.

A mobile service provider (e.g. au, Docomo, SoftBank) or credit card company (e.g. Visa, JCB)

1. Tap the Library tab at the bottom right of the screen.
2. Tap Settings > My ticket or My Ticket / Shop > My Ticket.
3. Tap Subscription cancel at the bottom of the screen.
4. Tap Give Up.
Note: If you tap Subscription cancel after your plan has been canceled, a pop-up message saying you have already unsubscribed will appear.

If Manage subscription appears at the bottom of your screen:
You purchased the plan via a method other than carrier or credit card billing. To identify which cancelation steps to follow, first confirm how you purchased your subscription via the steps at the beginning of this article.

LINE STORE

1. Log in to LINE STORE using the LINE account you purchased a plan with.
2. Tap the menu icon at the top of the screen > the name registered to LINE > Subscription plans.
3. Scroll to the bottom of the screen until you see the LINE MUSIC section.
4. Select Disable auto-renewal on the right-hand side of the LINE MUSIC section > OK.

Note: Once cancelation is complete, Subscription end date will appear.

SoftBank (MUSIC WEB)

Note: If you cancel your plan within the six-month free period, you will not receive any more free tickets from the next month.

1. Tap the Library tab at the bottom right of the screen.
2. Tap Settings > My ticket or My Ticket / Shop > My Ticket.
3. Tap Subscription cancel at the bottom of the screen.
4. Tap Confirm on the confirmation screen.

Once you've finished canceling your plan, Manage subscription will appear instead of Subscription cancel.

SoftBank Mobile, Y!mobile, or LINEMO

You cannot cancel a LINE MUSIC subscription from LINE MUSIC. Log in to your carrier's site and go to the page for optional services to cancel your LINE MUSIC subscription.

SoftBank users:
Log in to My SoftBank.

Y!mobile users:
Log in to My Y!mobile.

LINEMO users:
Log in to My Menu.

If you don't see the LINE MUSIC for SoftBank subscription on your carrier's optional services page, it's possible you have a subscription with a different plan. To identify which cancelation steps to follow, first confirm how you purchased your subscription via the steps at the beginning of this article.

You can confirm your plan's cancelation status in the browser version of LINE MUSIC. For the steps to do so, see the following Help article.

Checking your plan's cancelation status

Important:
- Unless you cancel the auto-renewal of your subscription plan yourself, you will continue to be charged.
- Be sure to cancel your current plan at least 24 hours before it is set to expire.
- Uninstalling or deleting LINE MUSIC will not cancel your subscription.
- Even after canceling your plan, you can still use the service until the expiration date.

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If you want to cancel auto-renewal for a plan during a free trial, follow the cancelation steps below after confirming how you purchased it.

To confirm how you purchased your subscription:
1. Tap the Library tab at the bottom right of the screen.
2. Tap Settings > My ticket or My Ticket / Shop > My Ticket > Purchase History.
3. Check how you purchased the subscription under the plan name.

Your subscription plan may not appear in Purchase History if you've changed devices or LINE accounts. If you can't find your plan in the LINE MUSIC app, see the following Help article.

The ticket I purchased in the LINE MUSIC app doesn't appear

To cancel your subscription, refer to the cancelation instructions below that match how you purchased it.

Google

Apple

A mobile service provider (e.g. au, Docomo, SoftBank) or credit card company (e.g. Visa, JCB)

LINE STORE

Note: Once cancelation is complete, Subscription end date will appear.

SoftBank (MUSIC WEB)

Once you've finished canceling your plan, Manage subscription will appear instead of Subscription cancel.

SoftBank Mobile, Y!mobile, or LINEMO

You can confirm your plan's cancelation status in the browser version of LINE MUSIC. For the steps to do so, see the following Help article.

Checking your plan's cancelation status

Important:
- If you're using a Premium Plan free trial, your subscription payments will automatically begin once the free trial period has ended.
- Unless you cancel the plan yourself, you will continue to be charged.
- Be sure to cancel your current plan at least 24 hours before it is set to expire.
- Uninstalling or deleting LINE MUSIC will not cancel your subscription.
- Even after canceling your plan, you can still use the service until the expiration date.

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To delete your LINE MUSIC account, cancel your plan (ticket) and delete your account after your ticket expires.

Note:

- You cannot delete your account until your ticket expires.

- Even after canceling your subscription plan, your ticket can be used until its expiration date.

For the steps to cancel your plan (ticket), refer to this Help article.

Before deleting your LINE MUSIC account, read the following important notes and then delete your account with the steps below.

Important:

- Data, such as your profile information and paid songs, will be deleted and cannot be restored.

- If you were the member of a family plan, you will be removed from it when your account is deleted.

- If you have background music added to your LINE profile, it will no longer play.

To delete your LINE MUSIC account:

1. Tap Library > Settings at the top right of the screen > Account > Delete LINE MUSIC account at the bottom of the screen.

2. Read the pop-up about the deletion of your data and tap Continue.

3. Confirm the details about the information that will be deleted.

4. Put a check in the box at the bottom of the screen to indicate that you read and understood the information above, then tap 退会する (continue).

5. Check the final pop-up, then tap 退会する (delete account).

A confirmation pop-up will appear when the deletion of your account is complete.

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This playlist displays the songs you've played the most over the last three months, and can only be seen by you.

Note:

- The Top 50 will appear if you've played 20 or more songs in the last three months, and will show up to 50 songs starting with those you've listened to the most.

- Any times you played songs that became unavailable at the right holder's request are excluded from your play count.

- Your Top 50 list will appear with the display name set on the LINE account you log in to LINE MUSIC with shown before it.

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You can add background music to your LINE profile from either LINE or LINE MUSIC.

From LINE:

1. Start LINE.

2. From the Home tab, tap Settings > Profile.

3. Turn ON Background music.

4. Select a song, then tap Edit.

Note: Songs need to be temporarily cached in order to set them as background music.

5. Select the part of the song that you want to set as background music and tap Save.

From LINE MUSIC:

1. Start LINE MUSIC.

2. Tap "…" at the top of the full player screen or to the right of a song title in a playlist.

3. Tap Use as BGM.

Note: Songs need to be temporarily cached in order to set them as background music.

4. Select the part of the song that you want to set as background music and tap Save.

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If you're having issues with LINE MUSIC, try the troubleshooting tips below.

Troubleshooting tips
• Update the LINE MUSIC app to the latest version here.
• Restart the LINE MUSIC app and your device.
• Force quit the LINE MUSIC app.
• Delete any unnecessary apps and data on your device.
• Try using a stronger network connection.
• Make sure there are no restrictions on your internet connection speed for your cellular data.
• Reinstall the LINE MUSIC app.
Note: By backing up your data in advance, you can restore it after reinstalling the app.

If the issue persists after trying the troubleshooting tips above, check with the LINE MUSIC official account or the Help center. This is often a faster way to resolve problems than an email inquiry.

Asking questions on LINE
You can ask questions in the LINE MUSIC official account chat if you're having an issue with the service or there's something you want to know. The LINE MUSIC official account's automated response system will answer your questions.
Note: Support is only available in Japanese.

Resolving your issues by referring to the Help center
Our Help center has articles with solutions for issues and questions you may have when using LINE MUSIC. Some of the more common issues addressed in the Help center can be found below. If any of these apply to you, please refer to the relevant Help article.

I was charged through auto-renewal after canceling my subscription
Failed subscription payments
Songs won't play
I don't see my Top 50 list/My played songs aren't being counted
Songs I downloaded disappeared
An error message appears and I can't purchase a ticket

Sending an inquiry via email
If you're unable to resolve the issue with the LINE MUSIC official account or the Help center, please contact us via this Inquiry Form according to the issue you're having.
Note: After accessing the Inquiry Form via the above link, please select the Category and Details.

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A Family Plan allows the user who purchased the ticket (admin) to invite up to five of their LINE friends to enjoy an unlimited LINE Music streaming pass together.

Note:

- Only one user (admin) needs to pay for the ticket.

- Monthly and annual tickets are available for purchase.

- Only LINE users are eligible to join a Family Plan.

- Personal information such as recently played lists is not shared between members.

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You can purchase a Family Plan ticket from the LINE MUSIC app.

To purchase a ticket:

Tap Library > Settings > My Ticket/Shop > Shop > Family.

Tickets can only be purchased when you're logged in with LINE.

You won't be able to purchase a Family Plan ticket if you're already using another ticket. Please purchase a Family Plan ticket once you've used up your current ticket.

If you are the admin of a Family Plan, you won't be able to purchase or use any other tickets, as they cannot be used with the members of your Family Plan.

You can choose to make monthly or annual payments for the Family Plan.

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You can save your favorite songs, albums, and playlists to play them offline without using data.

When you save a song, it will appear in Downloads. You can play these saved songs without worrying about your data usage.

Note:

- We recommend saving songs while using a Wi-Fi connection.

- You can only play regular downloaded songs offline if you have a ticket.

- The sale of Purchase Only songs ended on April 4, 2022.

You will not be able to save songs if your device doesn't have enough free space. To see how much space is being used by your songs in Downloads, follow the steps below.

1. Tap Library > Settings > Playback settings > Song quality and download.

2. Check the amount under Device Storage Usage.

You can set the amount of song data that can be saved to your device beforehand. To do so:

1. Tap Library > Settings > Playback settings > Song quality and download.

2. Turn Storage Space ON and set an amount.

Note: If the amount of song data saved to your device exceeds the limit you set, please change the limit.

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Songs you downloaded may disappear if you:
• Uninstall the app on the same device.
• Log into LINE MUSIC with a different LINE account.
• Repeatedly log in and out of the app.
Note: This includes repeatedly logging in with LINE/logging in as a guest.
• Clear the app's cache.
• Install an app for increasing storage space.

Depending on how you use the app, you may be able to restore the downloaded songs. Check which version of the LINE MUSIC app you're using, then refer to the following information.

If you're using LINE MUSIC version 6.13.1 or earlier:
If you logged into a different LINE account on the same iOS device, you may be able to restore your downloaded songs.

To restore your downloaded songs:
1. Tap the Library tab at the bottom right of the screen > Reload on the Downloads screen or tap the Library tab at the bottom right of the screen > Settings > Account > Restore downloaded songs.
2. Under PLAY, tap XX song(s).
Note: PLAY is shown when the playlist is ordered by Songs.
3. Tap Select all at the top left of the screen.
4. Tap Download at the bottom of the screen.

If the issue persists after trying the steps above, please try the steps in the following Help article to re-download your songs.
Note: We recommend downloading songs while using a Wi-Fi connection.

Saving songs to Downloads to play offline

If you're using LINE MUSIC version 6.14.0 or later:
You can restore your downloaded songs list and queue data by selecting the backup data you want to restore only if you backed up your downloaded songs list from Backup and Restore.

By selecting what to restore, you can choose to restore either your downloaded songs list or queues alone or both together.

Important:
- Be aware that if you restore your data, the songs you downloaded before restoring it will all be deleted.
- Songs that cannot be played due to legal rights issues will not be restored.
- Backup data is not saved to your device but rather to the cloud and can be restored on any device the same account is registered to. LINE MUSIC can be registered on up to 10 devices. On January 1 of each year, the number of devices you can register your account to is reset.

To restore your downloaded songs:
1. Tap the Library tab > Settings > Backup and Restore.
2. Tap Restore Backup Data.
3. Select which items to restore.
4. Select the backup data to restore.
Note: If there are multiple backups, select the data with the date and time you want to restore.
5. Tap Restore at the top right of the screen.
6. Tap Restore.

Note:
- To play songs in the downloaded songs list you restored, you need to download the songs again.
- We recommend downloading songs while using a Wi-Fi connection."

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You need to purchase a ticket to use all of the features in LINE MUSIC. If you haven't purchased a ticket, you can only listen to 30 second previews of songs.

Note:

- Songs purchased with Coins can be played in full, regardless of whether you have a ticket or not. (The sale of Purchase Only songs has ended as of April 4, 2022.)

- LINE MUSIC uses network data, so we recommend using it with a flat-rate data plan.

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When you tap a song in an album or playlist, it's added to a queue.

To change the queue your songs are added to:

1. Tap Library > Settings.

2. Tap Playback settings > Queue Setting.

3. Under How to play when a song is tapped, choose Play the entire queue (to have entire albums or playlists added to a queue) or Play only the selected song (to have only selected songs added to My songs).

Note: Even if you select Play only the selected song, tapping PLAY or SHUFFLE on an album or playlist screen will add all of its songs to a queue and not to My songs.

If you're using an older version of LINE MUSIC, refer to the following steps.

To change the queue your songs are added to (on versions of LINE MUSIC earlier than 6.6.0):

1. Tap Library > Settings.

2. Tap Playback settings > Queue Setting.

3. Under When a song is selected/How to play when a song is tapped, choose Play the entire queue (to have entire albums or playlists added to the Playlist queue) or Play only the selected song (to have single songs added to the Songs queue).

Note: Even if your queue is set to Play only the selected song, tapping PLAY or SHUFFLE on an album or playlist screen will add all of its songs to the Playlist queue.

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FAQs

Canceling subscriptions (auto-renewal)

Canceling a Premium Plan free trial (auto-renewal)

Deleting your LINE MUSIC account

About your Top 50

Adding background music to your LINE profile

What should I do if I'm experiencing problems?

About Family Plans

Purchasing a Family Plan ticket

Downloads

Songs I downloaded disappeared

Can I use LINE MUSIC for free?

Changing the queue your songs are played in

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