LINE

BETA LAN

Help

FAQs

Login and performance issues toggle
If you're having login or performance issues, first check which version of LINE you can use on your PC here, then try the following:

Windows and Mac version of LINE
• Uninstall the PC or Mac version of LINE and then reinstall it.
• Restart your computer. 
• Temporarily disable any firewalls or security software you have in place or allow LINE to connect to the internet.
• Disable any resident or customization software such as WindowsBlinds.

Chrome version of LINE
• Uninstall the Chrome version of LINE and then reinstall it.
• Update the Chrome browser.
Note: If you're using Chrome OS, please also try updating the OS.
• Disable background internet connected apps and extensions.
• Delete your cache and browsing history.

Was this page helpful?

Yes No

I forgot my password toggle
If you forgot your password, follow the steps below to reset it.

1. Start LINE for PC.
2. At the bottom of the email login screen, click Reset Password.
3. Enter your registered email address and click OK.

If you don't receive the password reset email, see here.

Was this page helpful?

Yes No

I see a verification code to verify my identity toggle
We have added enhanced security to prevent unauthorized logins from the PC version of LINE.

If you see a verification code when you log in to the PC version of LINE, you will need it to verify your identity on the smartphone version of LINE.

Please follow the steps below on your smartphone.

1. Start the PC version of LINE.
2. Enter your email address and password and click Log in.
3. A 4 digit verification code will appear.
4. Start the smartphone version of LINE and enter the verification code that appears on the PC version of LINE.

Was this page helpful?

Yes No

Versions of LINE that can be used on PCs toggle
The following versions of LINE can be used on PCs.
Note: The version you can use depends on your OS.

Windows
• LINE for Windows
• LINE for Chrome

Mac
• LINE for Mac
• LINE for Chrome

You can download LINE here.
Note: You need to download the Google Chrome browser to install LINE for Chrome.

Was this page helpful?

Yes No

The Basics

Service

Help Center
TOP