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Stickers, Coins, themes, and emoji

Stickers

Issues with Stickers

I can't download or use stickers toggle
If you are having trouble downloading or using stickers, please try the following:

• Restart your device.
• Update the LINE app here.
• Check your network connection.
• Check the available amount of space on your device.
• Download the stickers again.

To delete and re-download your stickers:
1. Go to More > Settings > Stickers > Sticker Options.
2. Tap Remove next to the sticker > OK.
3. Go back to Stickers.
4. Tap Purchase History > select the stickers in question, then tap Download.

If the issue persists after trying the steps above, please contact us using the Inquiry Form.

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Reporting creators' stickers or themes toggle
Please follow the steps below to report creators' stickers or themes.
Note: The creator of the sticker set/theme you report won't be notified that you did so.

1. Select the sticker set or theme.
2. Tap Report at the bottom of the screen.
3. Select your reason for reporting the sticker set or theme, then tap Agree & send.

If the content you reported violates our Terms and Conditions of Use, we will take appropriate action.
Note: Please understand that we are unable to provide you with the results of our investigation or any action that we take.

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How to purchase Stickers

Purchasing stickers toggle
You will need to use Coins to purchase stickers in the LINE app. If you don't have enough Coins, you'll need to purchase some before you can buy stickers.

If you have enough Coins, try purchasing stickers with the following steps:

1. Go to More > Sticker Shop.
2. Select the sticker set you want to buy.
3. Tap Purchase.

Tap here to open the Sticker Shop page from your smartphone.

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How to use Stickers

Viewing your stickers toggle
To view your stickers, please follow the steps below:

1. Go to More > Settings > Stickers.
2. Tap My Stickers.

Tap here to open the My Stickers page from your smartphone.

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Viewing your sticker purchase history toggle
To view your sticker purchase history, please follow the steps below:

1. Go to More > Settings > Stickers.
2. Tap Purchase History.

Tap here to open the Settings menu from your smartphone.

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Sending stickers as gifts toggle

Any sticker set with the "Send as gift" button on its purchase page can be sent to a friend as a gift.

 

To send stickers as a gift: 

1. Tap the Wallet or More tab > Sticker Shop.

2. Tap the sticker set you want to send.

3. Tap Send as gift.

4. Choose a friend and tap Next.

5. Choose a gift character and tap Send as gift or Purchase gift.

 

Tap here to go to the Sticker Shop page from your smartphone.

 

Note:

- If custom stickers are sent as a gift, only the recipient can edit the caption.

- Users with a version of LINE earlier than 9.4.5 cannot receive custom stickers. If you'd like to send custom stickers to someone using an earlier version, please ask them to update the LINE app.

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Rearranging and deleting stickers toggle
You can rearrange and delete stickers from Sticker Options.

1. Go to More > Settings > Stickers.
2. Tap Sticker Options.

Tap here to open the Settings menu from your smartphone.

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Downloading stickers toggle
If you carry over your LINE account or reinstall the app, you will need to download your stickers again using the steps below: 

1. Go to More > Settings > Stickers.
2. Tap My Stickers.
3. Tap Download All at the bottom, or tap the download icon next to each sticker set.

Tap here to open the My Stickers page from your smartphone.

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Custom stickers toggle
You can use custom stickers that let you enter your own captions from LINE version 9.4.5. (Update LINE to the latest version here.)

To purchase custom stickers: 
1. Tap the Wallet or More tab > Sticker Shop.
2. Tap the custom stickers you want to purchase.
3. Tap Edit caption.
4. Enter your caption and tap Done.
5. Review your caption on the preview screen and tap Purchase.
Note: The character limit for captions varies by sticker set.

You can also make changes to captions for custom stickers after you've downloaded them. For the steps to edit captions, see this Help article.

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Editing captions for custom stickers toggle
You can edit the captions for custom stickers as many times as you like.

To edit a caption:
1. Choose the custom stickers you want to edit from your list of sticker sets in a chat.
2. Tap Edit caption at the bottom of the sticker set.
3. Enter a new caption and tap Done.
4. Tap Save new caption.
Note: The character limit for captions varies by sticker set.

Editing a caption does not affect stickers that have already been sent.

You can also edit captions from the Sticker Shop and My Stickers.

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Using custom stickers you received as a gift toggle
To use custom stickers that were sent to you as a gift: 
1. From the Friends or More tab, tap Settings > Stickers.
2. Tap Gift Box > the relevant item under Received.
3. Tap Edit caption.
4. Enter your caption and tap Done.
5. Review your caption on the preview screen and tap Download.
Note: The character limit for captions varies by sticker set.

You can also make changes to captions for custom stickers after you've downloaded them. For the steps to edit captions, see this Help article.

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Emoji

Issues with emoji

Why are emoji showing up as text? toggle
If emoji are not showing up properly, update the app to the latest version here.

Please note that purchased emoji are not supported on Timeline.

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I can't download emoji toggle
Try the following if you can’t download or use emoji:

• Restart your device.
• Update LINE here.
• Check your network connection.
• Delete any unnecessary apps and data on your device.

If you’re still experiencing issues after trying the above, we’ll look into it further. Please contact us via the Inquiry Form.

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Purchasing emoji

Purchasing emoji toggle
To purchase emoji: 
1. Tap the Wallet or More tab > Sticker Shop.
2. Tap the Emoji tab.
3. Tap the emoji set you want to purchase.
4. Tap Purchase > OK.

You can also tap and hold emoji in a chat, then tap Go to Shop to go to the purchase screen.
Note: The Go to Shop option won't appear if multiple types of emoji are used in the same message.

You need to use Coins to purchase emoji in the LINE app. For steps on how to purchase Coins, please see this Help article.

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Using emoji

Deleting emoji toggle
To delete emoji: 
1. From the Friends or More tab, tap Settings > Stickers.
2. Tap Sticker set order.
3. Tap the Emoji tab.
4. Tap Delete next to the emoji set > Delete again to confirm.

To re-download emoji sets you've deleted, go to My Stickers > the Emoji tab.

For steps on how to download emoji sets, please see this Help article.

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Can I use purchased emoji on LINE for PC? toggle
Yes, you can use purchased emoji on the latest version of LINE for PC.
Note: You can update LINE for PC here.

If you're not using the latest version of LINE for PC, purchased emoji will show up as text in parentheses.

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Checking your emoji purchase history toggle
To check your emoji purchase history: 
1. From the Friends or More tab, tap Settings > Stickers.
2. Tap Purchase history.
3. Tap the Emoji tab.

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Downloading emoji toggle
To download emoji: 
1. From the Friends or More tab, tap Settings > Stickers.
2. Tap My Stickers.
3. From the Emoji tab, tap the emoji set you want to download.
4. Tap Download.

You can also download all emoji sets at once by tapping Download all at the bottom of your emoji list.

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Changing the order of your emoji sets toggle
To change the order in which your emoji sets appear: 
1. From the Friends or More tab, tap Settings > Stickers.
2. Tap Sticker set order.
3. Tap the Emoji tab.
4. Tap and hold the icon to the right of an emoji set and move it up or down and set it to the order you want it to be displayed.

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Where to view all of your emoji sets toggle
To view your emoji sets: 
1. From the Friends or More tab, tap Settings > Stickers.
2. Tap My Stickers.
3. Tap the Emoji tab.

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Themes

Issues with Themes

I can't download or use themes toggle
If you've updated the LINE app but are still unable to download or use themes, please try the troubleshooting tips below: 

• Restart your device.
• Check your network connection.
• Check how much free space you have on your device.
• Follow the steps below to re-download your themes.  
Note: Apply the Original theme before trying the steps.

1. Go to the Friends or More tab > Settings.
2. Tap Themes > My Themes > Edit.
3. Tap Delete > OK.
4. Go back to My Themes.
5. Tap Download.
6. Tap Apply.

If you're still having issues after trying the troubleshooting tips above, please contact us via the Inquiry Form.

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Why does my theme look different from the sample image? toggle
Depending on the release version of LINE you’re using and your device, your theme’s design may appear differently from its sample image.

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Reporting creators' stickers or themes toggle
Please follow the steps below to report creators' stickers or themes.
Note: The creator of the sticker set/theme you report won't be notified that you did so.

1. Select the sticker set or theme.
2. Tap Report at the bottom of the screen.
3. Select your reason for reporting the sticker set or theme, then tap Agree & send.

If the content you reported violates our Terms and Conditions of Use, we will take appropriate action.
Note: Please understand that we are unable to provide you with the results of our investigation or any action that we take.

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How to purchase Themes

Purchasing themes toggle
To purchase themes, please follow the steps below:

1. Go to More > Theme Shop.
2. Tap the theme you wish to purchase.
3. Tap Purchase.

Tap here to open the Theme Shop from your smartphone.

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If I purchase a theme, will I also get the stickers that appear in the preview images? toggle

The stickers that appear in the theme preview images are not sold as a set.

If you wish to use those stickers, please purchase them from the Sticker Shop in the LINE app or on LINE STORE. 

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How to use Themes

Sending themes as gifts toggle
Any theme with the Send as gift button on its purchase page can be sent to a friend as a gift.

To send a theme as a gift: 
1. Tap the Wallet or More tab > Theme Shop.
2. Tap the theme you want to send.
3. Tap Send as gift.
4. Choose a friend and tap Next.
5. Choose a gift character and tap Send as gift or Purchase gift.

Tap here to open the Theme Shop from your smartphone.

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Viewing your themes toggle
To view your themes, please follow the steps below: 

1. Go to More > Settings > Themes.
2. Tap My Themes.

Tap here to open the Settings menu from your smartphone.

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Viewing your theme purchase history toggle
To view your theme purchase history, please follow the steps below:

1. Go to More > Settings > Themes.
2. Tap Purchase History.

Tap here to open the Settings menu from your smartphone.

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Downloading themes toggle
To download themes, please follow the steps below:

1. Go to More > Settings > Themes.
2. Tap My Themes.
3. Tap Download.

Tap here to open the Settings menu from your smartphone.

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LINEスタンプ プレミアム

サービス

LINEスタンプ プレミアムとは? toggle
LINEスタンプ プレミアムは、バラエティ豊かなクリエイターズスタンプが使い放題になるサブスクリプション(定額制)サービスです。

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プランの種類は何がありますか? toggle
2種類のプランをご用意しています。
⋅月額プラン 240円(税込)
⋅年間プラン 2400円(税込)
※学割プランについては、こちらをご確認ください

初めてご購入の場合、1ヶ月間の無料体験をご利用いただけます。

なお、プランはいつでも変更することができます。
詳細はこちらをご確認ください。

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LINEスタンプ プレミアムの購入方法は? toggle
LINEスタンプ プレミアムの購入方法は、以下をご確認ください。

操作手順
1)[ホーム][サービス][スタンプショップ]をタップ
2)画面中央の[LINEスタンプ プレミアム]エリアの[いますぐチェック]をタップ
3)プランを選択し利用規約に同意
4)画面の案内に従って購入
5)[OK]をタップ

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利用可能な環境

動作環境について toggle
ご利用いただける動作環境は以下のとおりです。

LINEアプリ
- iOS版
LINE9.10.0以降
- Android版
LINE9.10.0以降

サポート対象OS
- iOS版
iOS 10.0以上
- Android版
Android OS 4.4以上

サポート対象外
- タブレット端末
- PC端末
- その他LINEアプリのサポート対象外端末

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複数の端末で利用できますか? toggle
1LINEアカウントにつき1端末でのみご利用可能です。

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どの国で利用できますか? toggle
登録エリアが日本であるLINEアカウントのみ利用可能です。
海外でも海外データローミングをオンにすればご利用可能です。
海外に移住した場合、登録情報が変わると利用できなくなるのでご注意ください。

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LINEアプリとの連携

LINEアプリをアンインストールするとどうなりますか? toggle
LINEアプリを再インストールした上で、LINEアカウントの引き継ぎを行わないと、プラン購入履歴やスタンプの獲得コンテンツなど、以前所有していたすべてのLINEスタンプ プレミアムのデータを引き継ぐことができません。
また、有料プラン期間中にLINEアプリをアンインストールした場合でもプランは自動更新(自動継続)され続けるため、プランの停止を行う必要があります。
プランの停止については以下をご確認ください。

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LINEアカウントを削除するとどうなりますか? toggle
LINEアカウントが削除されると、LINEスタンプ プレミアムの利用履歴(スタンプの獲得コンテンツ、プラン購入履歴など)は消滅します。
誤ってLINEアカウントを削除した場合であっても、利用履歴は復旧できませんのでご注意ください。
また、有料プラン期間中に削除した場合でもプランの自動更新(自動継続)され続けるため、プランの停止を行う必要があります。
プランの停止については以下をご確認ください。

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機種変更するとどうなりますか? toggle
これまでご利用のLINEアカウントの引き継ぎを行えば、異なるOSへの機種変更であってもLINEスタンプ プレミアムの情報はすべて引き継がれます。
加入中プランの残り日数が終了した時点で引き継ぎ後のOSでプランの再加入が必要です。

異なるOSへの機種変更の場合、以前利用していた端末にてプランの退会手続きをお願いいたします。
退会の詳細はこちらをご確認ください。

また、サポート対象外のOSまたは端末にLINEスタンプ プレミアムの情報を引き継ぐことはできません。
あらかじめご了承ください。

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他のLINEアカウントにLINEスタンプ プレミアムの情報を引き継ぎたい toggle
他のLINEアカウントへLINEスタンプ プレミアムの情報を引き継ぐことはできません。

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プラン

プランの種類は何がありますか? toggle
2種類のプランをご用意しています。
⋅月額プラン 240円(税込)
⋅年間プラン 2400円(税込)
※学割プランについては、こちらをご確認ください

初めてご購入の場合、1ヶ月間の無料体験をご利用いただけます。

なお、プランはいつでも変更することができます。
詳細はこちらをご確認ください。

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学割プランとは? toggle
日本国内にある大学、大学院、短期大学、専門学校、高等専門学校に現在通っている学生を対象に、学割プランをご用意しています。
⋅学割プラン 120円(税込)

初めてご購入の場合、1ヶ月間の無料体験をご利用いただけます。

なお、プランはいつでも変更することができます。
詳細はこちらをご確認ください。

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無料体験とは何ですか? toggle
初めてプランをご購入の場合、LINEスタンプ プレミアムを1ヶ月間無料で体験することができます。
登録後はすぐにLINEスタンプ プレミアム対象のスタンプをすべてご利用いただけます。

無料体験を開始するには、以下をご参照ください。

操作手順
1)[ホーム][サービス][スタンプショップ]をタップ
2)画面中央の[LINEスタンプ プレミアム]エリアの[いますぐチェック]をタップ
3)プランを選択し利用規約に同意
4)画面の案内に従って購入
5)[OK]をタップ

無料体験が終了する24時間前までに解約すれば、料金は発生しません。
無料体験終了後もプランを継続される場合は、自動的に料金の引き落としが開始されます。

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どのような決済方法がありますか? toggle
LINEスタンププレミアムの決済方法は以下のとおりです。

- App Store決済
- Google Play決済

決済方法の詳細については、以下をご確認ください。


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プランの自動更新(自動継続)とは何ですか? toggle
自動更新(自動継続)とは、課金を開始した日から自動的に課金が行われる課金方法です。
自動更新(自動継続)される期間は購入プランにより異なります。

月額プラン
課金を開始した日から1ヶ月ごとに自動課金

年間プラン
課金を開始した日から1年ごとに自動課金

一度課金を開始すると、解約するまでプラン購入手続きをせずに便利にお楽しみいただけます。
なお、異なるOSへ機種変更すると、残り日数は引き継がれますが自動更新(自動継続)はされません。

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自分の会員状態(購入中のプラン)を確認したいです toggle
現在の購入中のプランと状態は、以下の手順で確認することができます。

操作手順
1)[ホーム][設定]をタップ
2)[スタンプ][LINEスタンプ プレミアム]をタップ

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次回のプランの自動更新日(自動継続日)はどこで確認できますか? toggle
次回のプランの自動更新日(自動継続日)は、以下の手順で確認することができます。

操作手順
1)[ホーム][設定]をタップ
2)[スタンプ][LINEスタンプ プレミアム]をタップ

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プランの変更⋅停止⋅再開

他のプランに変更したいです toggle
プランを変更するには以下をご参照ください。

操作手順
1)[ホーム][設定]をタップ
2)[スタンプ][LINEスタンプ プレミアム]をタップ
3)[プラン][プランを変更]をタップ
4)[変更]をタップ

個別プランから学割プランに変更する際は、一度プランを解約してから再度スタンプショップよりご購入ください。

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無料体験中に自動更新(自動継続)をキャンセルしたい toggle
無料体験中にプランの自動更新をキャンセルしたい場合は、以下をご確認ください。

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プランの自動更新(自動継続)を停止したら、ダウンロードしたスタンプはどうなりますか? toggle
プランの自動更新をキャンセルした場合、プランの有効期限終了後にスタンプが利用できなくなります。

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一度プランを停止して有効期限終了後に再びプランを購入した場合、以前獲得したスタンプを利用できますか? toggle
以下の手順で、以前獲得したスタンプを再度利用することができます。

操作手順
1)[ホーム][設定]をタップ
2)[スタンプ][LINEスタンプ プレミアム]をタップ
3)[マイプレミアムスタンプ][すべてダウンロード]をタップ

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一度プランを停止して有効期限内に再びプランを購入したい場合、どうすればいいですか? toggle
App StoreまたはGoogle Play内でプランの停止をキャンセルしてください。

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自動更新(自動継続)をキャンセルするにはどうすればいいですか? toggle
自動更新をキャンセルするには以下をご参照ください。

操作手順
1)[ホーム][設定]をタップ
2)[スタンプ][LINEスタンプ プレミアム]をタップ
3)[プラン]からキャンセル手続きを行う

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機能

LINEスタンプ プレミアムの対象スタンプを確認したい toggle
スタンプショップに掲載されているスタンプの右上に[P]マークが表示されているスタンプが、LINEスタンプ プレミアムの対象です。

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何パッケージまでスタンプを獲得できますか? toggle
5パッケージまで、スタンプを獲得することができます。
新しいパッケージを手に入れたい場合は、現在獲得しているパッケージを削除してから獲得してください。
※獲得したパッケージの削除方法は、こちらをご確認ください

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獲得したスタンプはどこから確認できますか? toggle
獲得したスタンプを確認するには以下をご参照ください。

確認手順
1)[ホーム][設定]をタップ
2)[スタンプ][LINEスタンプ プレミアム]をタップ
3)[ダウンロード済みのスタンプ]をタップ

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獲得したスタンプはどこで使用できますか? toggle
獲得したスタンプはトークルームで使用することができます。
また、サジェスト機能をオンにしていれば、獲得していないプレミアム対象スタンプをサジェストから使用することができます。

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獲得したスタンプを削除したいです toggle
獲得したスタンプを削除するには以下をご参照ください。

操作手順
1)[ホーム][設定]をタップ
2)[スタンプ][LINEスタンプ プレミアム]をタップ
3)[ダウンロード済みのスタンプ][編集]をタップ
4)[ー][削除][削除する]をタップ

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その他

問題が発生している場合 toggle
お問い合わせの前にヘルプページをご確認ください。

ヘルプページを見ても解決しない場合、お問い合わせフォームよりご連絡ください。

お送りいただいた内容は順次確認し、問題の改善に努めてまいります。
詳しい調査のため、追加で情報の提供をお願いする場合があります。

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Coins

Purchasing LINE Coins toggle
To purchase LINE Coins, please follow the steps below:

1. Go to More > Settings > Coins.
2. Tap Charge.
3. Tap the pack of Coins you wish to purchase.

Tap here to open the Settings menu from your smartphone.

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Checking your Coin balance toggle
You can check your Coin balance by following the steps below: 

1. Go to More > Settings.
2. Tap Coins.

Tap here to open the Settings menu from your smartphone.

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How LINE Points are automatically exchanged for Coins toggle
If you are short Coins when trying to buy stickers or themes, but have enough Points to make the purchase, they will be automatically exchanged for Coins.

The following versions of LINE will convert the Points you have saved up automatically.

• iOS
LINE version 6.8.5 and later

• Android
LINE version 6.8.2 and later

You can check your Coin balance from your smartphone here.

The amount that appears under My Coins will include your LINE Points converted to Coins.

The exchange rate may differ depending on the country you are using LINE in. You can view the various rates here.

Your balance will appear under My Coins as in the following examples (For countries where 1 Coin = 2 Points):
• If you have 60 Coins and 80 Points, your balance will be 100
• If you have 10 Coins and 100 Points, your balance will be 60
• If you have 0 Coins and 100 Points, your balance will be 50
• If you have 0 Coins and 90 Points, your balance will be 45

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Gifts

Sending stickers and themes as gifts toggle
For information on how to send stickers and themes as gifts, see the Help articles below.
Note: Coins cannot be sent as gifts.

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I can't send items as gifts toggle
If the Send as gift button doesn't appear for the item you've selected, it means that sticker set or theme cannot be sent as a gift.

You will also be unable to send items as gifts if any of the following apply to the recipient:

• They're using a version of the LINE app that doesn't support the item you want to send.
• They've blocked you.
• Their account was registered using a Facebook account for verification.
Note: In this case, the person can receive gifts if they verify their account with a phone number.

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Using stickers that are gifted to you toggle
You need to download stickers that are gifted to you in order to use them. Please follow the steps below to do so.

1. Go to More > Settings > Stickers.
2. Tap Gift Box > the relevant item under Received.
3. Download the stickers.

Tap here to open the Settings menu from your smartphone.




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Do gifted stickers expire? toggle
Some sticker sets are only valid for a limited time. The validity period for those stickers will start to count down from the day they are downloaded.

Note: If the above mentioned stickers are sent as a gift, their validity period will start to count down after 16 days from the day they were received.

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Payment method

Purchasing and paying for coins toggle
Coins used to purchase stickers and themes can be purchased from Settings > Coins > Charge.

For steps on how to purchase Coins, please see this article.

LINE Coins are purchased through Google Play. For details on payment methods, please see the following URL:

Google Play Help

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LINE STORE payment methods toggle
For details about payment methods available for use with LINE STORE, please see the following Help article:

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Issues when making purchase

Unable to make purchase

I can't purchase some stickers or themes toggle
You may be unable to purchase stickers and themes in the following cases:

1. The sticker set or theme is only available for a limited period.
You will not be able to purchase it after the period has expired.

2. The sticker set or theme is not available.
Stickers and themes sometimes go on sale at different times in the App Store and Google Play. Additionally, some stickers and themes are only available from certain app stores (the App Store, Google Play) or on LINE STORE.

3. The payment method is not accepted
Google Play payments are not supported in some countries and regions, and on some devices.
In this case, you will not be able to purchase any items from the Sticker and Theme Shops.

4. Some stickers are only available in certain countries.
If the sticker set’s details page says “Not on Sale,” or if you cannot find the set in the Sticker Shop, that means you cannot purchase or download it.

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I cannot purchase Coins toggle

LINE Coin purchases are made through Google and Apple. If you see any errors or are unsure of passwords that you are required to enter when making a purchase, please contact Google or Apple directly.


If you were not issued Coins after purchasing them, please see the following Help article:


Problems purchasing coins

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I'm having a problem purchasing Coins toggle

If you are experiencing issues purchasing Coins, please refer to the following based on your OS:
 

Android
iOS

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Duplicate payment/cancelation

Duplicate payments toggle
If you were charged for the same purchase multiple times, we can check your purchase history and cancel the duplicate payments. However, if you have already used the Coins or Credit, we may not be able to do so.

Please inquire below regarding the item you purchased.


Note: If you made your purchase through Apple, we cannot check the purchase history. In this case, please contact Apple directly.

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Cancelling purchases toggle
Purchased items cannot be cancelled or refunded. Items can only be cancelled in the event you are charged more than once for the same item.

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Not receiving items after making a purchase

I haven't received my Coins toggle
Please check your Coin balance and purchase history by following the steps below: 
1. Go to More > Settings.
2. Tap Coins.

Tap here to open the Settings menu from your smartphone.


If there are any issues with your balance or purchase history, please see the following articles:


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I can't use LINE Games items I purchased toggle
If you are having issues with items purchased in LINE Games, please refer to the Help section in the game.

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I haven't received Coins purchased from Google Play toggle
If you haven't received your Coins, please restart your device, then check the transaction status on Google payments center again.
Note: If you don't know your login information, please contact Google directly.

If the issue isn't resolved after checking Google payments center, please contact us via the Inquiry Form.

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I didn't receive bonus Coins toggle
When purchasing packs of 500 Coins or more, the bonus Coins are already included in the total number of Coins.

50 Coins
100 Coins
200 Coins
500 Coins (Includes 100 bonus Coins)
800 Coins (Includes 200 bonus Coins)
1,600 Coins (Includes 400 bonus Coins)
3,300 Coins (Includes 900 bonus Coins)

Note: If you purchase a pack of 500 Coins, you are paying for 400 Coins and get 100 bonus Coins for free.

You can see your bonus Coin balance on the Coin management page.

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I didn't receive Coins charged on LINE STORE toggle
The LINE Credit you can charge on LINE STORE is a different currency from LINE Coins. LINE Credit can only be used to purchase items on LINE STORE.

Note: You cannot combine LINE Credit with LINE Coins, or use it to purchase items inside LINE or its family apps. Please use your LINE Credit on LINE STORE.

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I didn't receive the stickers I purchased toggle
First, try checking your sticker purchase history with the steps below:

1. Tap More > Settings > Stickers.
2. Tap Purchase history and check your past transactions.

Tap here to open the settings menu from your smartphone.


If the stickers you thought you purchased don't appear in your Purchase history, it may be that you didn't complete the transaction after purchasing Coins.

If there are any issues with your purchase history, please see the following Help article:

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I didn't receive a purchased theme toggle
Please check your purchase history after purchasing the theme(s). 

1. Go to More > Settings > Themes.
2. Tap Purchase History.

Tap here to open the settings menu from your smartphone.


If there are any issues with your purchase history, please see the following article:

 

I can't download or use themes

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Missing Coins, Stickers, etc.

All my items (Coins, stickers, etc.) are missing after changing to a new device toggle
Please try the troubleshooting tips below if you are unable to use the items you previously purchased after changing devices.

Download your stickers again:
1. Go to the Friends or More tab > Settings.
2. Tap Stickers > My Stickers > Download all.

Download your themes again:
1. Go to the Friends or More tab > Settings.
2. Tap Themes > My Themes.
3. Tap Download next to each theme.

Check your Coin balance:
1. Go to the Friends or More tab > Settings > Coins.
Note: Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).

Tap here to go to LINE's settings on your smartphone.
 
If the tips above do not resolve your issue, it is possible that your account was not transferred successfully. In this case, the following data will not be carried over:

• Your item purchase history
• Your Coin balance
• The phone number registered to your LINE account
• Your friends and groups
• Your chat history
• The registered data of each app linked to your LINE account

It may still be possible to transfer some of your paid items. For more information, please see this Help article.

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Restoring missing items (Coins, stickers, etc.) toggle
If you were unable to transfer your account, we may be able to restore your purchased items.

We can restore:
- The right to use your LINE stickers and themes (including those received as gifts)
- Your purchase history and LINE Point/Coin balance
Note: Coins cannot be carried over between different OSes, such as from iPhone to Android and vice versa.
- Your Credit balance charged from LINE STORE

Please apply to restore your items via the link below after installing the LINE app and creating an account.


<b>Important: For LINE game items and data, please send an inquiry from within the relevant game app.

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