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LINE TODAY

General features

Why doesn't LINE TODAY appear on the main menu? toggle
LINE TODAY appears on the main menu for LINE version 6.9.0 and later.

For information about the recommended specifications for LINE, see this Help article.
Note:
- If you're using a version of LINE earlier than 6.8.x with an Android OS earlier than 4.1.x, LINE TODAY will appear at the top of the Timeline screen.
- This feature is not supported on iPad.

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I want to change the LINE TODAY tab to the Calls tab on the main menu toggle
You can change the LINE TODAY tab to the Calls tab by following the steps below:

1. Tap More > Settings > Calls.
2. Tap Calls/News tab selection.
3. Select the tab you wish to appear, then tap Change.

Note:
- The option to choose which tab appears is available from LINE version 7.1.0 and later.
- Depending on your specifications, News will appear instead of LINE TODAY.

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OpenChat

I suddenly became unable to use OpenChat toggle
Your use of OpenChat may have been temporarily suspended for violating (or being suspected of violating) the Terms and Conditions of Use. If this is the case, you will not be able to:
• Send messages
• Create Notes
• Create or join OpenChat groups
Note: You can use OpenChat again once the suspension period is over.

Please refer to "12. Restrictions" in the LINE Terms and Conditions of Use and take care not to engage in any activity that could result in your use of OpenChat being suspended in the future.

If you don't think you did anything that violates the Terms and Conditions of Use, please contact us via the Inquiry Form.

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Keep

Sharing content saved in Keep to other apps toggle
To share photos, videos, and other content saved in Keep: 

1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.
2. Choose the content you want to share, then tap the share icon at the bottom right of the screen.
3. Tap Share in other app and select an app to share with.

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Deleting content from Keep toggle
To delete multiple items at once: 
1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.
2. Select a tab (All, Photos & videos, Links, Memos, or Files) to find the content that you want to delete.
3. Tap the options icon at the top right of the screen > Select items.
4. Select the items that you want to delete, then tap the trash can icon at the bottom left of the screen > Delete.

To delete items individually:
1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.
2. Select a tab (All, Photos & videos, Links, Memos, or Files) to find the item that you want to delete.
3. Next to the content you want to delete, tap "..." > Delete.
4. Tap Delete.

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Adding content to Keep toggle
To add content to Keep, follow the steps below.

To add photos/videos:
1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.
2. Tap "+" at the top right of the screen > Photo/Video.
3. Choose the photo or video you want to upload from the camera roll, then tap Done.

Adding text:
1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.
2. Tap "+" at the top right of the screen > Text.
3. Enter text directly, then tap Save.

To add files:
1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.
2. Tap "+" at the top right of the screen > File.
3. Choose a file to upload from the files saved on your Android device.

Adding links:
1. Copy the URL for a link, then open Keep.
2. Tap Add at the bottom of the screen.

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About collections toggle
Collections let you organize the items you've saved in Keep any way you like.

To add an item to a collection, use one of the methods below.

From Keep:
1. Choose the item you want to add and tap "+".
2. Select a collection.

From a chat:
1. Tap and hold the item you want to save > Save in Keep.
2. Tap Keep.
3. Tap Collection to the right of the "Saved in Keep" message.

To save items in a new collection, tap "+" on the "Add to collection" screen and create a new collection.
Note:
- You can create up to 100 collections.
- There is no limit to the number of items that can be saved in each collection.
- Rest assured that deleting a collection will not delete the items in it.
- Your Favorites collection cannot be deleted or renamed.

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Storage period/capacity for Keep toggle
Most items can be saved in Keep for any length of time.

There is a storage period of 30 days only for files larger than 50MB. The number of days remaining will appear on these files every day in your item list in Keep.
Note: After a certain amount of time has passed, you will no longer be able to save items (e.g. photos, videos, or other files) that were sent in Keep Memo.

Keep has a storage capacity of 1 GB.

Item restrictions
• Photos and files: No restrictions
• Videos: Up to 5 minutes
• Text: Up to 10,000 characters

If you can't save something in Keep, check your available storage capacity.

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I haven't reached my storage limit but still can't save files toggle
You may not be able to upload to Keep if you don't have enough storage space on your device. Please free up space on your device.

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I can't find my saved file toggle
Saved files will appear once all uploads are completed. If your saved file does not appear, it is possible the file has not completed uploading to the server. Please give it some time before checking again.

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I can't open a saved file toggle
The file viewer feature is not available for iOS version 7.0.x. Please check which OS version your device is running.

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About Keep toggle
Keep is a personal storage service that makes it easy for you to save content and share it with your friends. It lets you save chat messages (text), photos, videos, and voice messages.

To see your content saved in Keep, tap the Home/Friends tab > Keep to the right of your name.


You can easily manage the items you sent to your Keep Memo chat on Keep. For information about Keep Memo, see this Help article.

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Pinning items in Keep toggle
You can pin items so they always appear at the top of a list in Keep.

To pin an item, use either of the following methods:
• Tap the menu icon at the top right of the item you want to pin > Pin.
• Tap the item you want to pin > the white pin icon at the top of the screen.

To unpin an item, use either of the following methods:
• Tap the menu icon at the top right of the item you want to unpin > Unpin.
• Tap the item you want to unpin > the black pin icon at the top of the screen.

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Hiding chats toggle
To hide a chat: 
1. Tap the Chats tab.
2. Tap the menu icon at the top right or Edit at the top left of the screen.
3. Tap Edit Messages > one or more chats > Hide.

You can also hide one chat at a time in the Chats tab by tapping and holding the chat and selecting Hide > Hide.

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Keep Memo toggle
Keep Memo is your own personal chat that only you can see.
Note: If you don't see the Keep Memo chat, update LINE to the latest version here.

Text, links, images, photos, videos, and other files sent in the Keep Memo chat will also be sent to Keep, where you can organize and manage them.
Note:
- Just sending content in your Keep Memo chat will not save it in Keep.
- For information on saving items from Keep Memo in Keep, see this Help article.

The Keep Memo chat cannot be renamed and its profile picture cannot be changed. Also, it does not have features like Note and Albums, and it cannot be deleted or duplicated.

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Saving items from Keep Memo in Keep toggle
To save items that you sent in Keep Memo, use one of the methods below.

Saving an item from the Keep Memo chat:
1. Tap and hold the item you want to save > Save in Keep.
2. Tap Keep.
Note: You can also save multiple items at the same time.

Saving an item from the Keep screen:
1. From the Keep Memo chat, tap the Keep icon at the top of the screen.
2. Tap the item you want to save.
3. Tap the options icon at the top of the screen > Save in Keep
Note: The "Save in Keep" option won't appear for items already saved in Keep.

If you pin an item or edit text in Keep, that content will be saved in Keep automatically. For more information about pinning items in Keep, see this Help article.

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Deleting items from Keep Memo toggle
Deleting items from the Keep Memo chat also removes them from Keep.
Note: Items that have already been saved in Keep will only be deleted from the Keep Memo chat.

To delete an item from Keep Memo: 
1. Tap and hold the item you want to delete.
2. Tap Delete/Delete messages > Delete > Delete.
Note: You can also delete multiple items at the same time.

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Opening Keep toggle
To open Keep, use any of the methods below.

• Tap the Home or Friends tab > Keep to the right of your name.
• Tap the Home or Friends tab > your profile > Keep.
• Tap the Chats tab > Keep Memo > the Keep icon at the top.

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Opening your hidden Keep Memo chat toggle
To open your hidden Keep Memo chat: 
1. Tap the Home or Friends tab > Keep to the right of your name.
2. Tap the options icon at the top right > Open Keep Memo.

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Pinning your Keep Memo chat at the top of your chat list toggle
To pin your Keep Memo chat at the top of your chat list: 
1. Tap and hold the Keep Memo chat.
2. Tap Pin chat.

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Checking how much Keep storage is being used toggle
To check how much Keep storage is being used: 
1. Tap the Home/Friends tab > Keep to the right of your name.
2. Tap the options icon at the top of the screen > Settings > Keep storage space.

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I can't see photos/videos/files sent in Keep Memo toggle
Photos, videos, and other files sent in chats (including Keep Memo) are only saved on our servers for a certain amount of time. After the storage period has ended, you will not be able to view, download, or send/receive the relevant content.
Note: We cannot disclose how long files are stored on our servers.

Content sent in Keep Memo will appear in your list of Keep items; however, it hasn't been saved in Keep yet. If you want to see the photos, videos, and files sent in Keep Memo without having to worry about the storage period, please save them in Keep.

For more information, see the Help articles below:

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Official accounts

Official accounts

What are official accounts? toggle
Official accounts are accounts officially recommended by LINE.

Some examples of official accounts include those for famous personalities (models, actors, celebrities, etc.), entertainment, news, and even translation.

By adding the official accounts of famous personalities as friends, you can also receive messages from your favorite celebrities.

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Adding LINE official accounts as friends toggle
To add a LINE official account as a friend: 
1. Tap the Home/Friends tab > your friend list > Official accounts.
2. Tap the Official Accounts icon at the top right of the screen, select or search for the official account that you want to add, and then tap Add on the account's profile page.
Note: Official account IDs include the "@" symbol.

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I got a message about a login/unsuccessful login attempt to my account with LINE for PC or iPad toggle
These messages are sent when your account tries to log in to LINE for PC or iPad.

If the message you receive says that the login attempt was unsuccessful, it means there was an attempted login to LINE with your registered email address but it failed because your password was entered incorrectly.

The message saying that a login was detected lets you know when your account has been logged in to with one of the following methods:
• An email address/password
• A QR code
• Your device unlock method

If you received this message even though you did not try to log in to LINE, it means that someone else tried to log in using your email address and password. If you don't remember logging in yourself, see this Help article.

When Allow login is turned OFF in your LINE settings, your account cannot be logged in to with LINE for PC or iPad, even if your email address and password are entered correctly.

Note: You'll still receive a notification message if your password is entered incorrectly on the login screen.

For more information about the Allow login setting, see this Help article.

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I got a message saying my version of LINE for PC is no longer supported toggle
When you try logging in to an older version of LINE for PC, you may receive a message saying "The version of LINE for PC you are attempting to log in to is no longer supported." In cases like this, you won't be logged in to LINE for PC.

If you're trying to log in to LINE, please update LINE for PC.

If you received this message but aren't trying to log in, it's possible that a third party is trying to log in to your LINE account using your email address and password.

Please refer to this Help article if you received a notification but don't remember logging in.

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I got a message saying someone logged in to my LINE account on another device toggle
This message is sent when the information you registered on LINE is used to transfer or log in to your account.

Please see this Help article for details about checking what devices are logged in to your LINE account and LINE services.

If you received this message but aren't trying to log in, it means a third party is trying to log in to your LINE account using your email address and password.

Please refer to this Help article if you received a notification but don't remember logging in.

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I got a message saying another device's LINE app requested to verify my phone number toggle
When the phone number registered to your LINE account is used in the phone number verification of another account, you'll receive a message saying "IMPORTANT, A request to verify your phone number was made from another device's LINE app."

If you didn't verify your phone number, you may have received this message because:
• A third party mistakenly entered your phone number to verify their account; or
• A third party tried using your phone number to verify an account.

Be sure not to share the verification code you receive with anyone else.

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I got a notification about a detected login toggle
When you've logged in to a site that uses LINE Login v2.1 and log in to another site using Single Sign On (SSO) authentication, the LINE official account will send you a notification as a security measure.
Note: SSO is an authentication shortcut that lets you log in to websites without entering your email address and password by using information from a website you've already logged in to.

If you don't remember logging in to the service or site mentioned, log out by using the link in the notification message. 
Note: For sites that do not use LINE Login v2.1, you'll just receive a regular login notification.

SSO type login notifications will appear as one of the messages below.
Note: The first sentences in these messages may not appear.

For successful logins:
"We've detected a login to {service/site name} on {iPad, Mac etc.}.
IP address: {ww.xxx.yyy.zzz}
Location: {country/region}
If this wasn't you, you can log out here: https://line.me/R/nv/connectedDevices/
We also recommend changing your password via the following link: https://help.line.me/line/?contentId=20000062"

For unsuccessful logins:
"We've detected an unsuccessful login attempt to {service/site name} on {iPad, Mac etc.}.
IP address: {ww.xxx.yyy.zzz}
Location: {country/region}
If this wasn't you, you can check which devices are logged into your account here: https://line.me/R/nv/connectedDevices/
We also recommend changing your password via the following link: https://help.line.me/line/?contentId=20000062"

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Starting voice/video calls with official accounts toggle
You can make voice and video calls to LINE official accounts in order to make reservations or ask questions.
Note: Before starting a voice/video call, check the name, profile, and verified badge color of the official account to make sure it is authentic.  

To make a call from an official account's profile page:
1. Check the profile of the official account you want to call and tap the phone icon.
Note: If the official account can use voice calls, you'll see "Free" under the phone icon.
2. Tap Start call.

To make a call from a chat:
1. Tap Call in the call request message you receive from the official account.
2. Tap Start call.

Call requests may only be valid for a limited time. For details about limited-time call requests, see this Help article.

Also, the features you can use will differ depending on your version of LINE.

LINE version 10.16.0 or later:
You can use all of the available features.

LINE versions from 10.0.0 and earlier than 10.16.0:
You cannot use limited-time call requests. Update LINE to the latest version here to use all of its features.

If a call seems inappropriate or does not match the content of the official account, please block or report the account. 

Note:
- If you're using a 3G or 4G network, packet communication charges may apply during a call. We recommend using a flat-rate data plan.
- If call quality is low, try using a Wi-Fi connection.

For information on how to switch from a voice call to a video call, see this Help article.

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Switching to a video call when calling an official account toggle
To switch to a video call when calling a LINE official account, follow the steps below.
Note: Before starting a voice/video call, be sure to check the official account's name, profile, and verified badge color.

1. Start a call from the official account's profile page or chat.
2. On the voice call screen, tap the video camera icon.

If a call seems inappropriate or does not match the content of the official account, please block and report the account.

Note:
- If the LINE official account administrator has not allowed video calls in their settings, you will not be able to switch to a video call.
- Face Play and effects cannot be used in video calls with LINE official accounts.

For more information on starting calls, see this Help article.

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Staying safe when making calls on LINE toggle
We have received reports of blackmail occurring due to abuse of the video call feature.

Please take care not to make video calls of a private nature that could put you at any kind of risk, and refrain from calling or accepting calls from anyone you do not know or trust.

Example of how blackmail can occur:
Someone is persuaded to make a video call of a revealing or sexual nature. The other caller records the video session and threatens to show it to the person's family and friends if they don't pay money.

If you are asked to do anything that violates your privacy or find the content to be inappropriate during a call with an official account, please block and report the account.

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About limited-time call requests toggle
If a call request from an official account says it will expire after 30 minutes, it means you need to make your call to the account within 30 minutes of receiving the request.

After 30 minutes have passed, you will no longer be able to use a call request. In this case, please ask the official account to send you a call request again.

Once your voice or video call has started, you can keep talking with the LINE official account for as long as you like.

Note: Before starting a voice/video call, check the name, profile, and verified badge color of the official account to make sure it is authentic.

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LINE Beacon

I'm still seeing banners even though LINE Beacon is turned off toggle
If Bluetooth is enabled on your device, it will detect Bluetooth Low Energy (BLE) signals from nearby beacons, regardless of whether the LINE Beacon setting in the app is turned on or not. If a nearby beacon transmits a signal compatible with LINE Beacon, a banner will show up in the app.

In these cases, LINE will receive information including the detected device and contact date, but will not obtain internal identifiers or any information that can identify you.

LINE and the official account of the beacon operator will obtain your beacon contact information and internal identifiers only when both LINE Beacon and your device's Bluetooth are turned on. This allows us to share useful information and services related to the beacon you came into contact with.

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About LINE Beacon toggle
From information about new products and services to coupons and sales, LINE Beacon lets you receive special messages on LINE via the official accounts of stores and train stations that have beacons (Bluetooth transmitters).

For information on how you can use LINE Beacon, see this Help article.

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Using LINE Beacon toggle
To use LINE Beacon, you need to do the following:

• Turn Bluetooth ON in your smartphone settings.

• From LINE, tap Settings > Privacy > Provide usage data, and turn LINE Beacon ON.
Note: If you're viewing this article on your smartphone, tap here to go to the Provide usage data screen.

• From your smartphone settings, allow your location to be shared with LINE.
Note: Depending on your device, LINE Beacon's performance may be affected if you don't allow your location information to be shared. (The feature may be restricted in some cases on iOS devices, and will not be available for use on Android devices.)

• Make sure you're using a smartphone that meets our recommended specifications.
Note: This feature is not supported on iPads and Android tablets.

When you have the above settings configured and are near a store or station that uses LINE Beacon, you can get the following on LINE:

• Information on new products and services
• Special messages with coupons, information about sales, and more
Note: You need to add the relevant store or service's official account as a friend on LINE to receive this information.

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I'm having issues with LINE Beacon toggle
If you encounter any issues when using LINE Beacon, please try updating the LINE app to the latest version and restarting your device.

The only data you can receive on LINE is LINE supported beacon data.

If you have Bluetooth turned OFF, banners will not appear, even if you approach a beacon. Please be sure to check your settings.

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LINE Things

About LINE Things toggle
LINE Things allows you to communicate and interact with the things around you by connecting them to LINE.

After linking your electronic devices to LINE using LINE Things, you can check and control them from LINE.

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Other

Checking what devices are logged in to your LINE account and LINE services toggle
You can check what devices (PC and iPads) are logged in to your LINE account and LINE services by following the steps below.
Note: With the smartphone version of LINE, the same LINE account cannot be used on multiple devices. See here for details.

1. Tap the Home/Friends tab > Settings > Account.
2. Tap Devices.

From the Devices screen, you can see the name of the device logged into your account and how long it’s been logged in.

Tap Log out for any device you don’t want to be logged in to. If you tap Log out from all services, all devices logged into LINE services will be logged out.
Note:
- LINE IAB stands for LINE Internal App Browser (the browser in the LINE app).
- If you see names of devices you don’t remember logging in to, log out from them and then change your password. See this Help article for details.

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About LINE Labs toggle
LINE Labs lets you try out features that may be released as official services in the future.

To enable features offered in LINE Labs: 
1. Tap the Home/Friends or More tab > Settings > LINE Labs.
2. Check the features you want to use.

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Using specific features from your device's home screen toggle
You can use the features below by tapping and holding the LINE icon on your device's home screen.

• New chat
• My Code payment
• QR code reader
• Mute

Note: Depending on the launcher app, these features may not appear on Android devices.

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About Text scan toggle
This feature recognizes words in photos and converts them into text, which can then be copied, translated, and sent in chats.

To use Text scan when taking a photo:
1. Tap the camera icon next to the text box in a chat.
2. Swipe right on the shooting modes at the bottom of the screen and select Text scan.
3. Take a photo.
Note: You can also tap "[A]" after taking a photo.

To use Text scan with a photo shared in a chat:
1. Tap a photo that was shared in a chat.
2. Tap "[A]".

To use Text scan with a photo saved on your device:
1. Tap the photo icon next to the text box in a chat.
2. Tap the photo you want to use.
3. Tap "[A]".

To use Text scan from the QR code reader:
1. Tap the QR code icon on the right side of the search bar at the top of the Home/Friends, Chats, or News tab.
2. Tap Scan text at the bottom of the screen.
3. Take a photo.

For information on copying or translating text from a photo, see this Help article.

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About the QR code reader toggle
The QR code reader can scan QR codes for LINE and a variety of other QR code types. To use this feature, follow the steps below.

From the search bar:
1. Tap the QR code icon on the right side of the search bar.
2. Tap Scan QR code.
Note: You can find the QR code icon in the search bar from the Home/Friends, Chats, or News tab.

From the add friends screen:
1. Tap the Home/Friends tab > the add friends icon at the top right.
2. Tap QR code.

From profile settings:
1. Tap the Home/Friends tab > Settings > Edit profile.
2. Tap QR code.
3. Tap Scan QR code.

The QR code reader can be used for:
• LINE Pay (My Code) payments 
• Adding friends via QR Code
• Accessing URLs via QR code
• Displaying text via QR code
• Scanning barcodes

Note: "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.

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Copying/translating text with Text scan toggle
After you've used Text scan to convert text from a photo, you can copy/translate it by following the steps below.
Note:
- For information on how to use Text scan, see this Help article.
- All of the text that was scanned will be automatically selected. If you want to select only a certain part of the text, drag your finger to select it.

To copy text:
Tap Copy.

To translate text:
Tap the globe icon.
Note: To change the target language, tap the language at the bottom of the translation screen.

You can also copy translated text by tapping Copy above the translation. Tapping Share automatically pastes the copied text in your chat text input field. The text will also be pasted automatically if you go to Timeline and tap Post or go to Keep and tap Save. (You can also paste the copied text manually.)

If Text scan doesn't appear, update LINE to the latest version here.

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How is the LINE Local Search score calculated? toggle
The LINE Local Search score is based on multiple types of data collected from LINE's tens of millions of users, including search results clicked, search queries entered, URLs accessed, and users' current locations.

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About the URL access information collected via the LINE app toggle
URL access information is collected only from users who have agreed to provide LINE chat usage data

When collecting URL access information, we take the following measures to protect users' privacy:

• Only the domain name and the hashed variable part of the URL (path and parameters) is collected.
• Collected data is not linked to a user identifier.

It is very difficult to obtain an original URL from its hash, so we calculate our access ranking by hashing the URLs of widely used public sites and comparing the resulting hashes with the URL hashes we collected. We then calculate the number of site visits only for the sites with matching hashes.

We do not try to convert hashed URLs to the original URLs in any way.

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Disabling logins to LINE for PC and iPad toggle

To disable logins to LINE for PC and iPad, follow the steps below on your smartphone. 

 

1. Tap the Home/Friends tab > Settings > Account.

2. Turn Allow login OFF.

 

Tap here to go to the Allow login setting on your smartphone.

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Using LINE for PC toggle
To use LINE for PC, you need to register an email address on the smartphone version of LINE. See this Help article for the steps to register an email address.

After registering an email address, download LINE for PC here.

Once you've downloaded LINE for PC, try logging in using the email address and password you registered on the smartphone version of LINE.

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Setting up your smartphone's unlock method to use for logging in to LINE on your iPad toggle
To be able to log in to your LINE account on an iPad using your smartphone's unlock method, you need to:
• Set an unlock method on your smartphone.
• Allow your smartphone's unlock method to be used for logins in the LINE app. 

Setting an unlock method on your smartphone
For iOS:

For Android:
Check your phone manufacturer's website for details on how to set an unlock method.

Note: LINE will never save your unlock method.

Allowing your smartphone's unlock method to be used for logins in the LINE app
1. From the Home/Friends tab, tap Settings > Account.
2. Tap Face ID/Touch ID for iOS or Device unlock method for Android > Enable.
You'll know setup is complete when you see Unlink in the field for your smartphone's unlock method.

Using your smartphone unlock method to log in is more secure because you are the only person who can use it.

You can increase your account security even more by not allowing logins with an email address and password. To only allow your account to be logged in to with your smartphone's unlock method or a QR code, tap the Home/Friends tab > Settings > Account and turn Log in with email and password OFF.
Note: Turning Log in with email and password OFF will not log you out of any devices you're already logged in to.

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Disabling your smartphone's unlock method for logging in to LINE toggle
To disable your smartphone's unlock method for logging in to LINE: 
1. Tap the Home/Friends tab > Settings > Account.
2. Tap Face ID/Touch ID for iOS or Device unlock method for Android, tap Disable.

When you disable your smartphone's unlock method for logging in to LINE, you'll be logged out of your account on iPad. To use your account on an iPad again, log in with your email address and password or with a QR code.
Note: To log in to your LINE account using an email address and password, open LINE on your smartphone, tap the Home/Friends tab > Settings > Account and turn Log in with email and password ON.

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About using your smartphone's unlock method to log in to LINE toggle
You can log in to LINE more securely by using the device unlock method you've set up on your smartphone.

To use this login method, you must: 
• Be using LINE version 10.18.0 or later.
• Be able to log in to LINE for iPad.

For the recommended system specifications, see this Help article

Using your smartphone unlock method to log in is more secure because you are the only person who can use it. The device unlock methods that are available depend on your OS, and include facial and fingerprint recognition.
Note: LINE will never save this information.

Related Help articles:

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I see a screen prompting me to log in with my smartphone's unlock method toggle
This screen appears when you have logins with your smartphone's unlock method enabled and you log in to your LINE account from an iPad.

If you don't remember logging in, follow the steps below to turn the Allow login setting OFF.

1. Tap the Home/Friends tab > Settings > Account.
2. Turn Allow login OFF.

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Logging in to LINE on your iPad using your smartphone's unlock method toggle
See below for the steps to log in to LINE using your smartphone's unlock method.

When logging in to LINE with your smartphone's unlock method for the first time:
1. Start LINE for iPad.
2. Enter the phone number registered to your LINE account and tap Log in.
3. Tap Show verification code.
4. Start the smartphone version of LINE.
5. Tap the Home/Friends tab > Settings > Account Pair a new device.
6. Enter the six-digit verification code that appears on LINE for iPad into your smartphone.
7. Use your smartphone's unlock method when prompted to do so.

When logging in after the first time:
1. Start LINE for iPad.
2. Enter the phone number registered to your LINE account and tap Log in.
3. Start the smartphone version of LINE.
4. Use your smartphone's unlock method when prompted to do so.

"Login successful!" will appear when you're logged in. The LINE official account will also send a login notification to you in the smartphone version of LINE.
Note: For details about the content of this notification, see this Help article.

For more information about your smartphone's unlock method, see this Help article.

For information on how to set up LINE so you can use your smartphone's unlock method for logging in, see this Help article.

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Removing locks on your smartphone's unlock method toggle
If you make too many failed attempts at using your smartphone's unlock method, you will be locked out from using it. To remove a lock on your smartphone's unlock method, follow the steps below for your device.

Removing locks on iPhones
If Touch ID or Face ID are locked, you'll be prompted to enter your passcode when logging in. Enter your passcode and log in again with Touch ID or Face ID.

Removing locks on Android smartphones
If there is a lock on your biometric authentication method (e.g. fingerprint, eye, face), you can remove it with the PIN code or unlock pattern you set on your smartphone.

Important: Be sure to use the passcode configured on your smartphone, which is not the same as the passcode lock for LINE.

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